What is the voice portal?
Voice portal is software and sometimes hardware that allows one to access information using his voice. It could be via a mobile device and an interactive voice response system (IVR), or it could be through a computer with a microphone. Information that can be obtained through the voice portal could be anything, including the results of searching on the Internet, e -mails, weather and even instructions. This process should usually be automated and more convenient than using the keyboard to perform the same queries. By providing IVR customers who call the service number, the correctly configured system could interpret what the customer says, get relevant information such as the order status, and then read this information back to the customer. This can help the company keep their telephone lines on live agents for problems that IVR cannot resolve.
Some systems that are installed in new cars and navigation devices andMobile phones, use a voice portal combined with a global positioning system (GPS) to provide instructions to people who drive. This is comfortable because the driver's attention remains on the road and the instructions can be read back to the driver. These same systems allow you to check e -mail messages through a vehicle with a mobile wireless connection.
The term "voice portal" is derived from the term "Internet portal", which concerns a single site used as a gateway to another website such as a search engine. Internet portal companies provide voice portals. It works by somehow getting to the portal, whether through a mobile device or computer, and then orally navigate a number of options. This can allow someone to search the Internet and have the results of the results and finally the selected website displayed on the screen used.
Just as the voice portal technology could be, it still has some problems to be solved. Speech recognition technology has taken a very long way in a short time, but it is still not perfect. There are many cases where the software could not be able to recognize what word is called, and then hit or perform incorrect actions. The problem with Internet access is also via the voice portal that the information that must eventually be passed on to the caller will have to be displayed on the screen because it would be difficult to determine what text is relevant on the page and what not.