What is the call center VoIP?

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Voice Over Internet Protocol (VOIP) is the future of the phone and more precisely marketing communication. In this era of telemarketing, customer relationship management (CRM) and data collection, the VoIP call center optimizes response efficiency, marketing strategy and in some cases the company's internal functions. VoIP Call Center VoIP basically centralizes telemarketing, ordering and customer service for various manufacturing and service companies.

VoIP is a division of phone voice data into digitized packets. The packets are then divided, comparted and transmitted in bits and bytes via the network of packet switching to the designated address of the Internet protocol (IP). The message receiver will be another computer that collects and re -assembles data at the receiving end of the transmission and represents a voice on the receiving phone. The VoIP system therefore eliminates the need to connect the local area (LAN) ION - telephone line.

usually a large open space divided into KabiN, Call Center VoIP is a virtual stock for sale and marketing and to a lesser extent customer service. The typical VOIP Center includes various numbers of connected microcomputers, often called stations, as well as mainframes, desktops and ropes. Because the VoIP communication device has not completely affected wireless technologies, there is still a need for some traditional LAN capabilities.

Digitization of telephone communication via the Internet allows you to start and respond to almost unlimited current telemarketing calls, telephone orders and/or customer questions. The efficiency and volume of telephone communication at the VOIP Call Center is micro -prepared by technologies that are known jointly as computer telephony (honor).

Because all telephone functions are computer and because the Internet is much more capable of processing more phone PMenos than the public switching telephone network (PSTN), the VOIP call center manager does not have to take care of overloaded telephone lines or the cost of a traditional telephone service. Identifying the prospect, CRM, service levels and projection levels, and sales results are performed at the Call Center using VoIP software.

workers at the VoIP Center - euphemistically called "collaborators" or "agents" - are notoriously paid, supervised and in many cases desperate. These workers are often ineffective in introducing any inspired telemarketing pitch. To prevent this, the computer in the call center automatically identifies the prospect of sale, dial the prospect-day number, if possible, and if the prospect is caught, initiated a pre-recorded telemarketing course.