What is the operator?

Attent -Console is an interface used by a receptionist or official to rout the incoming calls. Many telephone systems use automation with automatic participation for this feature, but some companies prefer a living person as the first contact point for potential customers. Others may be too small to pay for an automated system and need their secretary staff to handle incoming calls. The size and complexity of the service console may vary. Some receptionist can handle basic questions to quickly clean calls, which can reduce the load on the call for other staff. If a person who answers the call cannot be managed, it is necessary to contact the console for accepting and properly convert. If someone is free, the receptionist lastsfer call, or may buzz the office of this person to confirm that it is acceptable to hand over the call. Receptionists can also convert calls into a voicemail, either on the basis of or because someone is busy. OtherThere is a parking where the receptionist lays the caller to wait for the line to clean. Temporary consoles can also allow repair to three -way calls, conference calls, etc.

Historically, the accompanying consoles of the physical consoles with the buttons were used for call transmission and to make other changes in the system. Some required manual switching, while others allowed the technician to program the system to direct calls. Modern accompanying consoles often take the form of computer software that the receptionist can use to control telephone lines. The software can also take automation when the receptionist is not available or the company is closed.

Fast and appropriate directing of telephone calls can be important for customer service. People who call the company can expect a person to answer it and by living operators passed through the system. Adtontontontant Console createsThe romance for manipulating calls as quickly and most efficiently as possible. It can also be useful for receptionists that must maintain Tabs about who is in the office and what they do, because the computer system can allow workers to set the state as "for lunch" or "at a meeting" that the receptionist can use to determine whether and when people are available.