What is Basic Telephone Etiquette?

Phones are recognized as a convenient communication tool by modern people. In daily work, the language of the phone is very important. It directly affects a company's reputation. In daily life, people can roughly judge each other's character and personality through the phone. . Therefore, it is necessary to master the correct and polite way to make calls. With the development of science and technology and the improvement of people's living standards, the penetration rate of telephones is getting higher and higher. People can't do without them. They have to answer and make a lot of calls every day. It seems easy to make a phone call. Talking to the microphone with the other person is as easy as talking in person. In fact, it's not that special. Telephone etiquette is also known as the basic demonstration of modern etiquette, and it is worth learning.

phone manners

Before answering the call:

Preparing a recording tool: If you do nt have a recording tool ready, then when the other party needs to leave a message, you have to ask the other party to wait for a while, so that the guests are waiting, which is very impolite. Therefore, before answering the call, you should prepare recording tools, such as pen and paper, mobile phone, computer, etc.

Stop all unnecessary actions: Don't let the other party feel that you are dealing with something that has nothing to do with the phone, the other party will feel that you are distracted, which is also an expression of impoliteness.

Use the correct posture: Hold the phone with your hand. If you are not in the correct posture, the phone accidentally slips from your hand, or falls to the ground, making a harsh sound, which will also make the other person unsatisfied.

Answer the phone quickly with a smile: Let the other party feel your enthusiasm on the phone.

answer the phone

Answer the call within three tones: This is a mandatory requirement for a star hotel to answer the call. In addition, pay attention to answering the phone:

Pay attention to the tone of the call, so that the other party feels that you are very willing to help him, and in your voice you can hear that you are smiling;

Pay attention to the speed of the intonation;

Pay attention to the wording of answering the phone. Never use any impolite language to make the other party feel unwelcome;

Pay attention to the environment in which the two parties answer the call;

Note that when the telephone line fails, the cause must be confirmed to the other party;

Pay attention to the attitude of both parties.

When you hear the other person's conversation is very long, you must also reflect, such as using "yes, okay", etc. to indicate that you are listening.

Take the initiative to greet and introduce yourself to the department;

To: Message to whom

From: Who wants to leave a message

Date: Ideally also include specific time

Recorder's Signature: Helps to find clues or to figure out what you don't understand

Content: Simple Tips

If you receive a call from your superior, do not answer directly or absently. Ask for the other person s name and general intent, and then ask for help. Tell your superiors what he knows and let him decide whether to answer the phone.

When you call, make a list of points to avoid wasting time.

Before calling

Important first sound

When you call a certain unit, you can hear the other party s cordial and beautiful greetings as soon as you are connected. You will be very happy in your heart, so that the dialogue between the two parties can start smoothly, and you have a better impression of the unit. Just paying attention to your behavior on the phone will give

Answering the call should not be too casual, you must pay attention to the necessary etiquette and certain skills to avoid misunderstanding. Regardless of whether we are on or off the phone, we should be enthusiastic in tone, generous and natural, moderate in volume, expressive, concise, and polite.

When calling, pay attention to the following points:

To control the duration of the bell. In general, there is no limit to the duration of the bell, but depending on the identity of the callee, sometimes the duration of the bell should also be considered. For example, the callee is a teacher. When the other party is in class, if the matter is not important, you can ring 4 to 6 times. It can be annoying for a long time, and emergency is no exception.

Choose your time. When calling, try to avoid the callee's rest and meal time, and it is best not to disturb the other party during holidays.

To master the talk time. Before making a call, it is best to think about what you want to talk about in order to save the time of the call. Don't just think about it now.

Be friendly. Don't yell when talking, deafening.

Terms used. At the beginning of the call, you should introduce yourself and don't let the other party "guess." When asking the person to find someone or to transfer, they should say "Excuse me" or "Trouble you" and don't take it for granted.

International business operations are inseparable from the telephone as a convenient communication tool. Can your voice be transmitted when your voice is transmitted to the world through the microphone?

Do not use "Speak!" Or "Speak!" When answering the phone.

Talking is an imperative way, which is difficult to accept and impolite.

With the increasing popularity of mobile phones, we should follow the following principles when using mobile phones:

1. Do not use mobile phones in hospitals or airports to avoid affecting the airport and hospital electronic equipment.

2. When calling, please note that some places are not allowed to use mobile phones. Such as gas stations, some restaurants, bars, theaters, cinemas and train luggage stations are prohibited from using mobile phones.

3. When not using the mobile phone, please lock the mobile phone button to prevent accidentally dialing special phone numbers such as 119, 110, 120, etc.

1. Hello! This is the ××× company ××× department (room). Who are you looking for?

2. I am, may I ask who you are? ... please.

3. What can I do for you? (What can I do for you?)

4. Don't worry, I will try my best to do this.

5. No thanks, this is what we should do.

6. Comrade ××× is not here. May I tell you? (Will you call again later?)

7. Sorry, please consult the ××× department (room) for this type of business. Their number is ... (Comrade ××× is not this phone number, his (her) phone number is ...)

8. You typed the wrong number. I'm the XX company's XX department (room), ... it's okay.

9. Goodbye! (Common with the following)

10. Hello! Are you ××× unit?

11. My name is ××× company ××× () ×××, how do I call you?

12. Please help me find comrade ×××.

13. Sorry, I made the wrong call.

14. Sorry, this question ..., please leave your contact phone number, will we reply you as soon as possible?