How Do I Choose the Best Business Process Design?

Process optimization doesn't just mean doing the right things, but also how to do them correctly. Process optimization is a strategy to maintain the competitive advantage of an enterprise by continuously developing, improving, and optimizing business processes. In the process of designing and implementing the process, the process must be continuously improved to achieve the best results. The process of combing, improving and improving the existing workflow is called process optimization. A process is a series of interrelated activities that collectively create value for customers. Under the traditional function-centric management model, the process is hidden behind a bloated organizational structure, and the process is complicated, inefficient, and complained by customers. The entire organization has formed what is known as the "barrel effect". In order to solve the problems faced by enterprises in the new environment and the traditional function-centric management model, business processes must be reorganized, business processes are fundamentally reflected, and business processes are completely redesigned in order to measure performance today. Breakthrough changes in key aspects such as quality, cost, speed, and service.

Process Optimization

Process optimization doesn't just mean doing the right things, but also how to do them correctly. Process optimization is a strategy through continuous development, improvement, and optimization

The optimization of the process, whether it is the overall optimization of the process or the improvement of some of them, such as reducing links and changing the timing, is to improve the quality of work, improve work efficiency,

The main ways of process optimization are equipment updates,

Optimization and improvement of processes require certain conditions. To do a good job, we need to grasp and create conditions.

(I) External conditions

From the perspective of the needs of external conditions, it should be based on the improvement of equipment or improvement of technological level.

(Two) internal conditions

From the needs of internal conditions, it should be based on further research on the internal mechanism of the process.

Process design involves optimization indicators such as schedule optimization, process optimization, cost optimization, technology optimization, and quality optimization. When optimizing the process, you should optimize for one or more indicators as needed.

(I) Optimization of the construction period

(Two) process optimization

(3) Cost optimization

(IV) Technical optimization

(5) Quality Optimization

According to the "Listing · Strategy" of Yingteng Consulting's "Management Listing" series, the current popular process optimization mainly has the following methods:

1.

I. Work before process optimization

We should think about it quietly, is the current process running smoothly? Process

Specifically, the implementation of process optimization includes the following aspects:

1. Overall planning: First of all, get the support and commission of management and set the basic direction. Be clear

There are three ways to optimize the process: horizontal work integration, vertical work integration, and work order optimization. Horizontal work integration refers to the integration or compression of related work that was originally scattered in different departments into a complete job; or to concentrate scattered resources and be operated by a person, a group, or an organization, which can reduce unnecessary communication Negotiate and provide customers with a single

Square mind

1. The company's response to customer demand has slowed down and product delivery delays have increased.

1. Process evaluation

The main function of this stage is to evaluate, analyze, and find problems and deficiencies in the existing business processes. The implementation methods include performance evaluation, accident review, customer feedback, inspection control and learning research.

(1) Performance evaluation: Analyze and evaluate the quality and operation status of relevant business processes based on the performance of the target performance of enterprises and departments.

(2) Accident review: When a serious accident occurs during the operation of an enterprise, the quality and operation status of relevant business processes should be analyzed and evaluated.

(3) Customer feedback: Process customers (including direct, indirect customers and internal and external customers) should analyze and evaluate the quality and operation status of relevant business processes when they pass opinions through complaints, grievances, investigation feedback, and negative reactions.

(4) Inspection and control: Proactively carry out regular or irregular inspections on the operation status of relevant business processes and the management department can analyze and evaluate the quality and operation status of business processes when exercising the audit procedures.

(5) Learning research: Organizations and individuals can analyze and evaluate the quality and operating status of business processes in the active learning process and in benchmarking research.

2. Process analysis

The main function of this stage is to analyze the problems and improvement opportunities found in the process evaluation, and provide guidance for the next improvement actions. The analysis includes nature analysis, cause analysis, relationship analysis and implementation analysis.

(1) Nature analysis: Analyze the impact and severity of the problems found in the process evaluation, and judge the category and nature.

(2) Cause analysis: Analyze and investigate the cause mechanism and influencing factors of the problem

(3) Correlation analysis: analyze the existing problems and potential solution impacts, which related parties are involved, and the degree of influence on these related parties and how likely they are to cooperate.

(4) Implementation analysis: Analyze the necessity, possibility, timeliness of the optimization and improvement of the found problems, and whether it involves the simultaneous optimization of related processes, that is, answer whether it is necessary to improve, whether it can be improved, whether it is improved now, whether it is needed and related The process improves several issues at the same time.

3. Process improvement

The main function of this stage is to modify, supplement and adjust the problems found in the existing business processes based on the above analysis. The research methods include interview method, brainstorming method, Delphi method and benchmark learning method.

(1) Interview method: Direct and open face-to-face in-depth communication with process related parties to obtain useful information and suggestions for solutions. Related parties include customers, suppliers, producers, and managers of business processes.

(2) Brainstorming method: The brainstorming method is used by groups including process optimizers and related party personnel to brainstorm, brainstorm and interact with each other to obtain pioneering solutions.

(3) Delphi method: Select relevant professionals to obtain professional independent solutions through independent expert opinion expression and back-to-back debate.

(4) Benchmarking method: find and study the best practices of first-class companies in the same industry or across industries, and compare, analyze and judge to find a feasible solution for self-improvement.

4. Process implementation

The main function of this stage is to put into practice operations after the revision and improvement of business processes. The main implementation steps are signing and issuing, publicity training, on-site guidance and inspection control.

(1) Signing and Issuing: Confirm and release the revised new process after approval.

(2) Publicity and training: In fact, it is the marketing and promotion of the new process within the enterprise, so that relevant parties can understand, accept and actually use the new process.

(3) On-site guidance: In-depth on-site supervision, inspection and guidance to ensure the correct implementation of the new process.

(4) Inspection and control: check, supervise and correct the implementation and implementation effect of the new process during the trial operation, evaluate the process improvement effect, and organize adjustment in time if there is an abnormality; after the trial operation is mature, make it solidify in operation