What are the different types of technology outsourcing?

There are three main types of outsourcing technologies for business: technical support, development of new technologies and configuration of existing technology. Which type of outsourcing of the company or organization selects it depends on its goals - whether it is upgrading products or services, branching on vertical markets or optimizing business processes. Although many organizations have at least one IT professional on employees, most decide outsourcing projects that require special training or otherwise not managed by internal staff.

Technological outsourcing for technical customer support requires that the outsourced company be fully trained and familiar with the product or service to provide customer support on behalf of the company that sells it. For example, a company that produces software or hardware could outsourced a company that provides technical customer support through a call center. Because most techniciansKé support can be managed by phone, e -mail or fast sending messages (IM) will be an outsourced call center sometimes placed in another country or even on the continent. The practice of hiring other companies about providing support to your customers is sometimes referred to as "agriculture" on the customer service website and is often a necessity for growing companies.

Organizations can also choose outsourcing technology when trying to develop new technology. In this case, the organization has a general idea of ​​what type of technological product or service they would like to sell or license, but lacks technological expertise to create such a product or service. For example, if an organization that sells paper decides to branch off on the sale of paper technologies such as printers and scanners, outsourcing can produce these products to suggest one for SVou brand. Expanding additional or "vertical" markets often requires outsourcing technology and is a desirable goal for companies that eager to grow.

Organizations that have existed for some time and continue to rely on old business processes will probably require outsourcing technology at some point. For example, a government department that traditionally uses the manual processing method of tax returns can outsourcing a software company that can configure a special type of software for the unique needs of their departments. In particular, some companies design computer software for certain specialized industries, such as accounting companies, salons or government departments, and then configure the software to the individual needs of each client.