What Factors Affect the Perception of Quality?

Quality consciousness is the degree from the leadership decision-making level to the awareness and understanding of each employee about quality and quality work, which plays an extremely important role in restricting and controlling quality behavior.

Quality Awareness

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Quality consciousness is the degree of an enterprise's understanding and understanding of quality and quality work from the leadership decision-making level to each employee, which plays an extremely important role in restricting and controlling quality behavior.

Chinese name

Quality Awareness

Foreign name

Quality consciousness

Meaning

Plays an important role in restricting and controlling quality

Zhuyin

zhíliàngyìsh

Zhuyin zhíliàngyìsh

[Interpretation] It is a company's understanding and understanding of quality and quality work from the leadership to every employee. "Quality" has two meanings here. The first is: the quality of the product, that is, whether the product is qualified or not. The second is: the quality of the production process, that is, whether the production process is reasonable, is it consistent with the management benchmark set by the enterprise.

In other words: the so-called quality awareness must first ensure that the product is qualified and meets the product specifications. In addition, the entire production process strictly follows the management regulations of the enterprise production process.

In the ISO quality system, "quality" is understood as the degree to which a set of inherent characteristics meets an explicit, often implicit, or required performance or requirement. Broadly speaking, "quality" includes

In quality awareness, talent is the first element of quality management and plays a decisive role in the development of quality management. In particular, those who have the quality management expertise and skills, and in the quality work practice, contribute to the revitalization and development of the country, industry, region, enterprise, institution or other organization with their creative labor in quality cause Pivotal.

After the 1960s, people's awareness of quality has increased, especially in Japan.

At present, people say that there are "three major elements" and "five major elements" in quality management.

(1) Knowledge of quality. The so-called knowledge of quality is the knowledge and understanding of the quality attributes of things. Everything has a quality attribute, and this attribute can only be grasped through the practical activities of contacting things. Generally speaking, people always first touch the quantitative attributes of things, such as the size and number of things, and then they may not touch the quality attributes of things. Quality may be more difficult to grasp than quantity. Usually, quantity may be the phenomenon of things, and quality may be related to the nature of things. To understand the nature of things, it is often impossible without a arduous process

The role of consciousness in the formation of product quality is self-evident. Poor quality awareness is the root cause of poor job quality. Poor mental state may cause errors and quality accidents, but it is sporadic after all. Weak quality ability, of course, the quality of work will not be good, but weak ability can be improved through learning and training. Product quality has not been improved for a long time, and the quality of work often makes mistakes. When it is investigated, it is often related to quality consciousness. Quality awareness can often measure the quality of an employee's work and the quality management effectiveness of an organization.

The formation, consolidation and development of quality awareness all depend on quality education. The purpose of quality education is to promote the formation of employees' quality awareness, that is, the construction of quality awareness depends on quality education, and quality education is for the construction of quality awareness. Of course, the quality education mentioned here is broad and includes not only classes and various trainings, but also more importantly, subconsciously educating employees through quality activities.

Quality Awareness

The content, form and method of any action often originate from its purpose. The purpose is clear, so is the content, form, and method. If the purpose is wrong, the content, form, and method may be biased. There are always two aspects to educationthe educator (including the organizer of education) and the educated one. What is the difference between the two goals (or their motivations)? If they are different, how can they be combined?

Let me talk about the educator or the organizer of education, that is, the purpose of the enterprise. Yes, the purpose of quality education in enterprises is to improve product quality in order to obtain better economic benefits. However, there are still some intermediate links between quality education and product quality. This is the quality capability of quality awareness and the quality behaviors determined by them. The direct purpose of quality education is of course to enhance the quality awareness of employees and improve their quality capabilities. Product quality is just the product of the function of quality awareness and quality capabilities and the quality behaviors determined by them. Without the intermediate links of quality awareness and quality capabilities and quality behaviors, quality education and product quality and economic benefits are hardly directly related.

Besides, the purpose of educated people is employees. Psychology tells us that learners must have a strong motivation to learn, that is, they have a psychological tendency of "I want to learn" in order to learn well. Learners' learning behaviors are driven by learning motivation. Learning motivation is a psychological factor that promotes learning. It not only determines the learning nature of learners, but also affects learning effectiveness. If there is no motivation to learn, it is futile no matter how the pressure is applied. So, what should be the motivation for employees to receive quality education or learn quality knowledge?

Of course, the purpose of employees' learning should be to improve their quality awareness and quality capabilities. This is the requirement of the company to employees, and employees themselves should also ask themselves in this way. However, after the employees' quality awareness and quality ability are improved, they will not be recognized, "useful", or paid (including spiritual and material), and employees will not have a strong motivation to learn. . Quality education must be linked to quality rewards and punishments, which in turn have become the basic prerequisite for quality education. In enterprises where quality rewards and punishments are unclear, quality education is definitely not good. Remuneration for learning refers not only to material rewards such as scholarships, but also to the extent that knowledge is acquired to meet the needs of employees in learning, that is, the "remuneration" of employees for themselves. Appropriate rewards (such as bonuses, certificates of competence, commendation, etc.) are also necessary for those who have achieved outstanding learning.

In order to motivate the learning motivation of employees, the purpose-oriented education of employees should first be carried out. In quality education, employees must be fully aware of the significance of learning to improve product quality, improve their quality awareness and quality capabilities, and make them feel that the learning content is closely related to their work and is valuable. Their motivation for learning is It will be strong. Secondly, in teaching, we should pay attention to researching the content, form and method of quality education, inspiring employees' learning interest, and enabling employees to get spiritual satisfaction through learning. Thirdly, incentives such as rewards and punishments, competitions, and examinations should be appropriately adopted to stimulate employees' learning motivation. If we don't pay enough attention to employees' learning motivation, quality education will not only fail to attract employees to participate, but will also make employees prone to objection. -Once the rebellious psychology is formed and the quality education is taken as a burden, the employees are unwilling to participate in the study, or the people cannot reach the heart and fail to achieve the purpose of quality education. The method of forcing employees to participate in learning by punishment is even more wrong.