What happens in the front office of the hotel?

Front Office of Hotel is a place where guests are located; Employees working in this area will be in direct contact with hotel guests at check-in and check-out, as well as in all hours of the day to solve any problems or questions that guests may have. The front office of the hotel can also be the location of Porter Services, Parking Services and any other services regarding the daily life of the guest in the hotel. Most guests have limited interaction with front office, usually only during check-in or check-out. These employees will be responsible for processing telephone calls and internet communications dealing with reservation rooms. Guests will rarely walk to make reservations, because most guests will travel to get to the hotel, but it is possible that some people can visit the front office of the hotel to book their room. If this happens, the association of reservation services will help these people create reservations. Will also help people who need reserveAt a block of rooms that are common for weddings and other big events. Reservation services can also help guests book other areas of the hotel such as conference centers, etc.

Some hotels will have action coordinators depending on the size and layout of the hotel itself. These people will operate outside the hotel's front office and book, plan, coordinate or otherwise run events on the hotel plot. Reservation services will often work directly with event coordinators to ensure that the hotel areas do not have double reservations and the event coordinator can be responsible for the maintenance and cleanliness of the hotel areas, catering services, technology services, etc.

Operation at the reception often fulfills several duties, most of which relate to PRome for guest services. In addition to checking the guests in and out, the reception operator can perform tasks such as the arrangement of transport for guests, participate in parking services and problems, recommending local attractions and restaurants, to solve any problems in the individual rooms that may arise, billing problems and questions and possibly organize services. These participants can also deal with the planning needs of guests; Waking planning or shuttle services are common tasks.