What is a complaint policy?

Complaint policy, also known as the procedure of complaints, is a process by which individuals or groups can file a complaint with the organization. A person who submits a complaint may have one of several relations with the organization, including the organization of a current or former employee, student or customer. The purpose of the complaint policy is to provide available, fair ways to hear and investigate complaints, and, if necessary, all unlawful behavior or errors, without resorting to external bodies such as the courts or mediators of third parties.

Many businesses have a policy of employees that allow employees to be concerned about harassment or unfair treatment of society's attention. Such policies differ considerably from society to society, but often provide a system of escalation in which the employee can first be instructed to inform his immediate supervisor about the problem, unless it is an immediate supervisor against Whom, employedC has a complaint. The supervisor, or what the report is originally made for may be required to inform about human resources about the problem. Human resources can also carry out their own investigations after consulting with the company's legal advisor and can cooperate with the employee and others to resolve the situation.

Schools have a policy of complaints dealing with a number of problems, including problems with a student, bullying and other violations of school policy. As with politicians of complaints of employees, students and their parents may be asked to initially solve problems with the stamp of the instructor or the problem in the classroom directly with the instructor than the problem escalated to someone who has more authority. However, if a student or parent cannot solve the problem with an instructor, the school's complaint policy can provide a student or parent to get to the head of the department or herno administrative office. Some schools have complaints or advice that specialize in solving complaints against school employees.

Many government agencies and private charity organizations also have a policy of complaints that clients can use in cases where clients believe that they have not provided services they are entitled to or that an employee or volunteers in receiving services. These organizations can provide a detailed description of their complaint policy to the general public in their offices or on their website. These policies can often be completely explicit in explaining the steps that the client can take to understand and solve his concerns. Like schools and employers, organizations can have an office or team devoted to solving individual complaints.