What is a Hosted Call Center?

The hosted call center uses advanced communication technology to build a large, high-concurrency call center system.

Managed Call Center

Fully managed services to help customers focus on their core business:

Enterprises call center systems to host service providers to build and manage, and concentrate scarce human and financial resources on core business. Professionals of host service providers are responsible for the call center and training.

On the one hand, enterprises do not need to spend a lot of investment to purchase software and hardware to build a call center. The hosted call center is a large-capacity professional-level call center system with rich functions. With hosted services, users can purchase, increase or decrease call center agents at any time according to business needs, without requiring a large investment;

On the other hand, enterprises do not need to invest a lot of manpower and material resources to maintain the call center. The hosting service provider provides uninterrupted professional maintenance services 24 hours a day, 365 days a year, to keep the system running smoothly at all times.

Innovative remote agent functions for easy distributed deployment

A hosted call center is very good at supporting telephone agents in different locations. After the user calls, the system will automatically judge the incoming call and send the incoming call from different regions to the agent operator in different regions. At the same time, users can uniformly manage all wiring personnel distributed in various regions through a set of management background.

The function of distributed deployment can fully guarantee the uniformity of user services, thereby effectively improving customer service efficiency and service levels, while reducing service costs.

Centralized construction features to enable small-seat users to share professional-level services

With the traditional call center integration model, users with less than 20 seats are basically unable to get very professional services due to the small overall contract. Call center system integrators often want users to match the number of seats required in the next 3-5 years as much as possible in order to increase the contract amount.

However, users will find that with the rich experience, changes in requirements, and technological progress, this system can no longer meet the needs after a period of time, and a large number of agents have never been activated. At this time, it often falls into a dilemma. It is a pity to overthrow reconstruction, and continued use cannot meet the needs.

The hosted call center is constructed centrally by the hosting service provider. For the user, the fee is charged according to the number of seats actually enabled. Therefore, no matter how many seats users use, they can enjoy professional services. Therefore, it is not necessary to consider the needs of the future years after the first time the system is launched. Because the hosted call center is constantly improved according to the needs of users, it can grow organically with the needs of users and technological progress.

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