What Is a Question Manager?
The problem management system [1] is URTracker, which is a general-purpose problem management system software. It is used to help enterprises and teams to establish various types of problem processing processes, manage all problems and track and record the processing of these problems, and at the same time provide users with a working platform for allocating, transferring, and cooperating in processing problems. It also has a built-in knowledge base function, which is convenient for users to convert valuable information in the problem, accumulate and share various knowledge. [1]
Problem management system
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- Chinese name
- Problem management system
- Foreign name
- URTracker
- Features
- Task tracking
- Features
- Built-in knowledge base function
- The problem management system [1] is URTracker, which is a general-purpose problem management system software. It is used to help enterprises and teams to establish various types of problem processing processes, manage all problems and track and record the processing of these problems, and at the same time provide users with a working platform for allocating, transferring, and cooperating in processing problems. It also has a built-in knowledge base function, which is convenient for users to convert valuable information in the problem, accumulate and share various knowledge. [1]
- Function
- URTracker is widely used in product development management, project management, team collaboration, customer service, daily office and other aspects:
- Product defect / bug tracking
- Task Tracking
- Problem Tracking
- Product Demand Management
- Customer Support Tracking
- Knowledge Base management
- IT service management (help desk Help Desk, incident and issue management, etc.)
- Other types of transaction tracking (information management, daily office processes, review and approval, performance assessment, implementation of various business processes, etc.)