What is an international call center?

For many years, different industries have shown their customers a significant ascending trend in providing a call center to deal with questions or customer service (incoming) issues. Some call centers are called outgoing centers, which means they can sell services or try to collect debts. In order to be on which, some companies use international call centers that draw from people outside their country and use outsourcing for employees of both services or sales. The International Call Center usually has a physical location or office where employees have access to multiple phones, often work on computer terminals and try to answer customer questions, collect debts or promote sales. Most of them are in India, Brazil and Spain. The market is growing and companies may decide to have more than one call center, one domestic and at least one international call center for employees of 24hours a day without having to pay overtime or push differentials to domestic workers.

Having an international call center will definitely save money for employees' costs. An employee at an international call center in India can work for an annual wage of about $ 2500 in USD (USD). Brazilian employees are paid approximately $ 4,000 per year. On the other hand, US workers earn approximately $ 27,000-35,000 per year and employers are usually obliged to contribute to health insurance costs for their workers. Usually this makes sense from a business point of view to pay one tenth of the US worker's costs if you can be reasonably certain employees who have good English skills and can answer the services.

Actually, more information about the International Call Center and Research shows that people who answer your call from India will probably be better KVALifted than people who answer your calls in the US. Only about 20% of the domestic call center hire graduates of universities. In contrast, the International Call Center is India, most likely to hire university graduates; 70% of employees in most call centers received a university degree. The only comparable numbers for call centers are Canada, where 50% of employees can be educated at the University and the Netherlands, where about 60% of employees have higher education.

University education is not always a requirement in international call centers, such as South Africa and South Korea. Less than 10% of employees in call centers in South Africa have a higher education. Overall, the degree may not be necessary to be successful at work, but if you work on a call center service, the most important thing is the knowledge of the products.

If you stay in a foreign country you can only look for positions in an international call center if you need a job. Because of the fact that oneThe main requirements of these Call centers are strong skills in English, these jobs can be (provided you have a work visa), quite easy to obtain, even in the short term. There are literally thousands of such jobs. The most important requirements are good behavior, patience, great rhetorical skills and the ability to learn about the company's products or services.