What Is Knowledge Process Outsourcing?

Knowledge Process Outsourcing (KPO) is a business built around the need for business know-how. It refers to the use of information obtained through the extensive use of information resources such as global databases and regulatory agencies. Present the report to the client as a reference for decision-making. The process of KPO can be simply summarized as follows: data acquisition-research, processing-sales to consulting companies, research companies or end customers. The knowledge process outsourcing process involves knowledge-intensive business processes that require domain expertise.

Knowledge process outsourcing

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Knowledge Process Outsourcing (KPO) is a business built around the need for business know-how. It refers to the use of information obtained through the extensive use of information resources such as global databases and regulatory agencies. Present the report to the client as a reference for decision-making. The process of KPO can be simply summarized as follows: data acquisition-research, processing-sales to consulting companies, research companies or end customers. The knowledge process outsourcing process involves knowledge-intensive business processes that require domain expertise.

Chinese name

Knowledge process outsourcing

Foreign name

knowledge process outsourcing

Compared to traditional business process outsourcing (

Developing service outsourcing is conducive to improving the technology level of the service industry,

It is expected that the global business of low-end outsourcing services will start from 7.7 billion in fiscal 2003

Intellectual Property Research

Drafting and filing patent applications with the US Patent and Trademark Office is very expensive, and typically costs $ 10,000 to $ 15,000. And an offshore destination IP expert can draft a basic draft of a patent application, which is then filed by a US registered patent before submission

KPO offers numerous opportunities for all parties in the outsourcing business. However, the development process is still full of challenges:

because

Business requires investment in high-end workstations

For the high attention of customers, the execution of KPO requires higher quality of execution. Moreover, customers may be concerned about the quality of the services provided (especially considering the fact that these services are provided by low-cost destinations), which is more difficult to overcome;

In some cases, the expected investment in KPO infrastructure is higher than BPO. E.g:

1. The company's business of simulation and limited element analysis requires investment in high-end workstations, and if it is only for simple data collection, sorting and analysis, it may only require general capital investment. Similarly, contract R & D institutions may require more funding;

2. The lack of a good talent pool to execute projects has proven to be the most common obstacle for many countries;

3. KPO projects require higher levels of control, confidentiality and enhanced risk management. Laziness in any part will not only jeopardize the KPO services provided, but may affect the entire customer-led process;

4. Compared with traditional BPO services, the operation of scaling up KPO in equal proportions will be difficult, mainly because it is difficult to find highly trained professionals;

The biggest challenge for companies conducting KPO business is hiring the best talent and giving these professionals continuous training. Another major challenge in KPO management is the identification of "performance standards". This involves setting the right expectations for end customers and professionals; continuous evaluation and supervision, constructive feedback, appropriate guidance and supervision, and the identification of appropriate career development paths for company professionals. ^[1]