What is the analysis of root causes?

root cause analysis is the questioning and investigation process that business managers use to determine the real source of the problem. It seeks to exceed the treatment of symptoms of the problem and isolate the real cause. The primary goal of analyzing the root cause is to prevent the problem from repeating in the future. For example, it may be a defect in designing a product that appears during testing. The problem may not show up until the product is in the hands of the customer and the company receives a complaint. If the company is informed of the problem, once the product is in the hands of the customer, it results in increased costs. If the problem is not solved by a company that pleases the customer, it can result in negative oral advertising. The customer can very well tell his family, friends and occasional acquaintances about his negative experience. The analysis of root causes seeks to prevent this type of scenario.

rather than blame the blame forCity, analysis of root causes examines the process after the problem. For example, if an employee is involved in an accident in performing his / her work duties, the company's managers would dig deeper into established workflows and policies surrounding the work task that led to injury. Managers could also need to explore any equipment involved, including maintenance procedures. The root cause analysis continues to ask why there was an injury and pathetic through all the processes involved.

If managers find that the defective piece of equipment led to an employee's injury, they would start to take the device. The analysis could lead to discovery that a defective part of the device should not be used. Perhaps it was not decided that the employee was defective because he did not receive proper training. The analysis could further reveal that the defective device was not replaced due to the disagreement between which the department in the company should be responsible for the purchase of the right equipment.

the result of the root analysisThe act revealed that the real cause was the unwillingness to support cooperation between departments and spend the necessary funds to ensure the safety of employees. To prevent the problem from re -implementing, the company managers would first have to ensure that the correct equipment is purchased. In addition, they would have to work on creating an environment in which both departments would consider each other a team and not opponents.