What is the management of service products?
Service Product Management is a business model that controls contracts and processes based on services. The service product is the general name of the situation where something is done for the customer or customer has a specific approach to an expert on a human subject. Unlike many product management processes, service management usually does not have a real product for sale. This results in a completely different control style, often spinning more around logistics and time frames than standard marketing.
The service management range is huge. In any case, when human interaction or access is the largest part of sales, it is a product rather than a standard product. Rather than focusing on the final goal of the sale, the management of services rely strongly on the parts leading to the currency exchange.
The service is often advertised based on the appearance, competence or speed of its workers. From the interaction of the buyer with the worker, it is most of the sales, it is important that workers meet or exceed the buyer's expectations. If mThe buyer's bad impression on the worker, even on the basis of work, such as a dress or attitude style, is less likely to use this company in the future.
In general, service management is a product of three phases. The initial phase is the interaction of the worker with the client. This is often considered the most important part of the process, because it usually determines the overall satisfaction of the buyer. Another is invoicing; In the case of a contract, this may come before contact with the service worker. Finally, support after sale is the subsequent processes and corrections that occur after the sale is completed.
There are two common varieties of service products. In some cases, the customer hires someone to do something. This is common for qualified workers such as Plumbers, electricians or car mechanics. Rather than paying for a specific product, people pay for the skills and training of the worker.
Another commonThe aspect of the service product is to pay for access to the person. This is common in areas such as technical support contracts. In this case, the money placed on the service guarantees immediate access to a person or group who has specific knowledge of the technical system.
The service product is not the same as service work. The service industry consists of workers such as petrol staff, restaurant staff or hotel officials. These people make it easier to buy and sell goods; But good is what is buying, not an interaction with a worker.