What Is the Best Way to Handle Harassment Issues?

"Letter harassment" is the harassment of people's daily life caused by spam messages. Under the premise of not violating the law, it will take a long time for merchants to give up profits for the sake of customers. Only new laws and regulations can be introduced to restrict the behavior of operators, make services more standardized, and users no longer worry.

Letter harassment

"Letter harassment" is the harassment of people's daily life caused by spam messages. Under the premise of not violating the law, it will take a long time for merchants to give up profits for the sake of customers. Only new laws and regulations can be introduced to restrict the behavior of operators, make services more standardized, and users no longer worry.

Chinese name

Letter harassment

Foreign name

Harassment

Concept

Spam

influences

Harassment caused by people's daily lives

Including

Inexplicable registration fees, etc.

When people are walking on the street,

The first category: "harassing", mostly for boring pranks;

The content is full of wonders. The "letter harassment" mainly includes inexplicable registration fees; it is difficult to cancel the subscription of the SMS, but it is helpless to choose to shut down; "yellow obscene" text messages, "winning" text messages and so on are flooding mobile phones and so on. The most excessive are fraudulent activities and blatant solicitation of business. The most common harassment is real estate advertising, air ticket agents, thief car advertisements, recommended stock funds, etc. Some even come to the door for funeral services. You can talk about 360 lines. , Everything is done.

These "belief harassing" criminals practice the Mantiancanet method, and can send tens of thousands of messages in just one or two minutes by using a computer or a group sender. Due to the unique criminal tactics of "belief harassment", which is premeditated, concealed, and complicated, the detection work of public security organs is quite difficult. Governance involves the propaganda of telecommunications operation departments, financial departments and the media.

The Consumer Council reminds consumers that when accepting a mobile phone short message service, they must first understand whether the short message is free. If it is a paid short message, they need to understand the billing standards for sending messages, monthly and annual billing standards, etc. Cancellation, how to cancel and other content, and then decide whether to accept the SMS service; mobile SMS service providers should truthfully, accurately and specifically prioritize the SMS service project, name, charge or pricing standard, whether it can be cancelled, what passed Procedures or method cancellations are publicized in advance to protect consumers right to know and choose; consumers should ignore belief harassment such as yellow obscene text messages and winning text messages, and so-called winning "SMS, don't trust them to avoid being fooled.

Most of the spam messages received by mobile phone users every day come from the three major operators, including mobile, China Unicom, and telecommunications, and their partners, with the exception of some messages containing fraudulent content and advertisements from some merchants. A variety of advertisements recommending new services, phone bills, and SMS packages. Many mobile phone users receive several articles every day. Operators also cooperate with their advertisers to send targeted promotional text messages such as cars, home appliances, real estate, and wealth management products to users.

Since they did not use mobile phone cards to send text messages, the implementation of mobile phone real-name system will certainly not affect them.

To curb "trust harassment", the real-name system of mobile phones is obviously not enough. Relevant departments must pass legislation to clearly define spam messages and formulate corresponding punishment measures, and severely punish spammers, including operators, in order to effectively protect the interests of consumers.

In the United States, a telephone company or post office can sell information such as the user's phone number and home address to a dedicated advertiser for profit. However, the United States is legally bound to dial a dedicated phone number and apply for the US Federal Trade Commission's "No Calling" service, which can bar these companies from harassing again. The Association has implemented a "Nationally Not Acceptable Telemarketing List" in the United States, allowing Consumers are free to register on this list. After the user asked not to be harassed by phone call, if any company called again, he would be fined $ 11,000 per call. The maximum fine currently being fined by the Federal Trade Commission is $ 6.5 million.

Some telemarketing companies have sued the Federal Trade Commission in order to prevent the system from working. The main complaint is that "telephone advertising embodies the freedom of commercial promoters." However, on February 17, 2004, the US Federal Court of Appeal's 10th final judgement maintained the relevant practice of the Federal Trade Commission.

It is particularly worth mentioning that the court judgment stated in the judgment's "Summary": "Based on the government's protection of the privacy and consumption rights of citizens who are not on the telemarketing list, the 'non-receiving telemarketing list' aims to prohibit a large number Unwanted phone advertising, the application of this statute is limited because it does not restrict any speech to reach people who are willing to accept it. In other words, 'not accepting telemarketing lists' is a reasonable reason for the government to prioritize citizens' privacy rights Behavior, which is consistent with the gist of some laws restricting commercial speech. "

From a legal perspective, "belief harassment" reflects the contradiction between the speech of commercial promoters and the individual's right to be protected from harassment by others. The solution to the problem, on the one hand, is to strengthen the supervision of government departments, and on the other hand, truly "I call the shots". Only if we really have the right to receive phone (SMS) ads, will telecommunications operators not Under the temptation of profit, they turned a blind eye to spam messages, and ulterior motivators of "letter harassment" also lost the soil for spamming.