What Are the Different Types of Call Center Qualifications?

Call Center License Overview:

Call center license

Call Center License Overview:

Call center license is

It is to make full use of modern communication and computer technology such as

The call center license can be divided into the entire network call center license and the ground network call center license.

"Call centers" are set up by some companies to serve users. As early as the 1980s, telecommunication companies, airlines, and commercial banks in Europe, America, and other countries established "call centers" in order to keep in close contact with users, using computer support, and using the telephone as a medium for interacting with users. It can also be called "call center", which is actually a "service center" for users.

Early call centers were mainly used for consulting services. It starts with transferring some users' calls to an answering desk or an expert. As more calls and answers are transferred, an interactive voice response begins (

The examination and approval department of the entire network call center license is in the Ministry of Industry and Information Technology, while the examination and approval department of the local network call center is in each province, autonomous region and municipality.

Call center business licenses can be divided into whole network call center business licenses and ground network call center business licenses according to different business scopes. Holders of the entire network call center business license can conduct business nationwide, while holders of the ground network call center business license can only conduct business within the province. The whole network call center operation license needs to go to the country

Audit- audit, review

A general term that refers to the process by which a call center is audited for certification.

Autodialing- automatic dialing

Refers to an automatically dialed telephone number. See Automatic Dialing System.

Automated attendant- automatic traffic announcement system

Refers to a voice processing method that can automatically answer incoming calls and play recorded messages. It can also correctly connect incoming calls according to caller options.

Automated voice response system

(1) Basic information of the holding company

(2) Information Form of Shareholders of Licensed Companies

(3) Scanned telecommunication license

(4) Scanned copy of business license

(5)

The call center license is valid for 5 years. During the validity period, the annual inspection of the call center license is required.

1.The company's articles of association (with the original seal of the Industry and Commerce Bureau);

2. The original and photocopy of the company's corporate legal person business license;

3.Complete and detailed equity structure chart (signed by the legal person and stamped by the company);

4. A list of the company's main management and technical personnel (including name, title, education, contact information, etc.), as well as a copy of the ID card and a copy of relevant qualifications;

5.The newly established company within one year must submit the original capital verification report issued by the accounting firm;

6. A copy of the business license of the established branch, or a copy of the business license of the holding subsidiary and a copy of the articles of association of the holding subsidiary;

7. A copy of the house lease agreement or proof of office space.

The application for the annual inspection of the call center license starts from January each year and ends approximately in March. But companies can start preparing in November of the first year. In this process, enterprises should cooperate closely with the work of the supervisory authority. The call center belongs to the second type of value-added telecommunications business, so the annual inspection of the call center operating license also follows the rules of the annual inspection of the value-added telecommunication business license. The call center is a typical value-added telecommunications business operating license, so it has cross-regional and regional networks In terms of points, the organization that applies for the annual inspection of the cross-region call center business license is the Ministry of Industry and Information Technology, and the application unit for the annual inspection of the ground network business license is the local communications administration. Come to the ministry in time to stamp the annual inspection seal within the prescribed time limit, and present the relevant materials on-site as required. The review of the originals is listed as one of the review links of the annual inspection work of our department. Incomplete materials will not be stamped; if violations are found, annual inspection and rectification will be given. After the annual inspection work is completed, our department will seal the seal and no longer handle the seal formalities for any enterprise. If the enterprise does not seal the seal in time due to its own reasons, it shall be treated as not participating in the inspection.