What does the 911 operator do?

and 911 The operator is a specialized type of telephone dispatcher that responds to calls to emergency services. 911 is the universal emergency service number in the United States; Outside the United States, the operators may answer calls to emergency services such as 111, 112 or 999. 911 The operators are responsible for answering calls to the phone number of emergency services and ensure that the caller acquires the services and assistance they need. Universal numbers are also suitable for passengers who need help but may not be familiar with emergency numbers. However, having all calls of emergency services directed to 911 means that a qualified operator must be available to answer the phone.

911 operators usually work on eight to 10 hours in exchange in the dispatching center and can work with a group of dispatchers to ensure that the line is never busy when people are calling. When the phone rings and the Operator 911 responds, it determines the nature of an emergency and accordingTime consumes emergency services. For example, when calling medical assistance where someone calls to report a broken limb, the 911 operator would determine which ambulance service should respond to the call and send an ambulance. If the caller reports a traffic accident, the operator can send a fire truck, a police car and an ambulance to ensure that the situation is fully covered. Dispatchers also talk to emergency respondents on the scene so that they can send other respondents as needed.

experienced 911 operators can be very demand. A good 911 operator can quickly and efficiently extract the necessary information from the callers, keep the caller calm and update them to the status of the emergency services they sent, and the caller calm about interventions such as how to perform CPR. The 911 operator must be able to handle a wide range of situations and remain cool, calm and collect all the time.

911 operators usually have to be familiar with computer systems that are used to protocol calledand sending emergency services. They are also trained to deal with problems such as joke calls and hanging that still require an answer. These expedition experts may have to be able to cooperate with several computer and telephone systems to coordinate reactions to emergencies, and must be familiar with topics such as mobile phones that are directed to the wrong dispatching center, personnel assignments in various emergency services agencies.