What Does a BPO Operations Manager Do?
Yuan Jing, Deputy General Manager of CC & ITO Division of BPO Center of Yicai Group, Director of Call Center Operations. Mass Bachelor of Mass Communication, Human Resource Management, MBA.
Yuan Jing
(Deputy General Manager of Yicai Group)
Right!
- Chinese name
- Yuan Jing
- Country of Citizenship
- China
- Sex
- Female
- Job
- Deputy General Manager of CC & ITO Division of BPO Center of Yicai Group
- Yuan Jing, Deputy General Manager of CC & ITO Division of BPO Center of Yicai Group, Director of Call Center Operations. Mass Bachelor of Mass Communication, Human Resource Management, MBA.
- Entered the customer service field in 1998, joined the call center in 2000, participated in the establishment and management of the first call center in China's newspaper industry, and achieved a smooth transition from a cost center to a profit center in the call center. Demonstration and implementation of call centers. Joined Yicai Group in April 2006, engaged in BPO business based on call center human resources. After nearly a year of hard work, he created China's first professional team engaged in call center human resources BPO business and launched BPO talents in Hangzhou Reserve base project.
- Years of call center operation and management experience have made it possible for exchanges and consulting projects in media, telecommunications, finance, public utilities, marketing (HOMESHOPPING), e-commerce (B2B, C2C), IT service departments and other fields.
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