What Does a Front Desk Receptionist Do?

The receptionist is generally the front desk reception in the unit. The requirements are: 1 Putonghua standard, good image quality, sweet voice, 2 responsible for incoming call reception and transfer, visiting foreigners and customers registration reception 3 good communication and expression skills, rigorous work Good at communication and good teamwork spirit; 4 Careful, serious, responsible, strong communication and coordination and language skills.

[ji dài yuán] Right !

The receptionist is usually in the unit.

1. Obey the assignment of the foreman, carefully read the handover record book, and really figure out what the last class should know and must do.

2. Familiar with the working procedures of reception and inquiry and the business and knowledge that should be mastered, deal with the extended stay of residents, formulate relevant statistical statements at the front desk, leave messages for the guests, store valuable cash and simple items that need to be stored.

3. Manage and make room card numbers, classify mails, distribute newspapers, provide wake-up services, answer various service questions from guests, and reflect the guests' reasonable requirements, opinions and suggestions to relevant leaders.

4. Promote the services provided by the museum such as guest rooms, catering, fitness and entertainment.

5. Smile, warm service, and improve guest relations.

6. Master the birthdays of important guests and foreign guests, and report to the sub-manager and manager in time in order to give appropriate congratulations.

7. Carefully check the accuracy of the statements that you manage, and strictly prevent the occurrence of wrong accounts, missing accounts, and evasion.

8. Complete other tasks assigned by the leader. ^[1]

1. More than 1 year relevant work experience is preferred (no work experience can be provided before training);

2. Technical secondary school or above, familiar with business etiquette, fluent in Mandarin;

3. Trained in etiquette and communication skills;

4. Have strong comprehensive analysis ability, judgment ability, communication ability, interpersonal ability, affinity, ability to deal with matters;

5. Obey the supervisor's work arrangements and complete each job carefully.