What Does a Hospitality Manager Do?

The rapid development of the domestic tourism industry has spawned a large number of hotels, which require high-quality hotel managers to operate and manage. Hotel manager is one of the hot professions. If you have a strong interest in the hotel industry and are familiar with the various management work processes and management standards of the hotel; and have strong organization, management, coordination ability and certain service awareness, then join the hotel industry It is not difficult to be a hotel manager by working hard and step by step.

Hotel Manager

Formulate hotel business plans and operating policies, and organize and implement after being determined by the group company or the board of directors;

Formulate and organize the implementation of market development plans, regularly analyze the status of business management and market development, in-depth study of competitors constantly changing competition strategies, and accurately grasp market trends;

Regularly analyze the financial situation and control various cost indicators and production service costs;

Review and issue documents issued in the name of the hotel;

Handle major hotel incidents;

Preside over the building of the hotel's basic team, standardize the internal management, and draw up the hotel's internal management agency setup plan and basic management system;

Decide on the personnel transfer of senior management positions, supervise, guide, reward and punish the work of those in senior management positions.

Education and training: unlimited academic qualifications, or related majors in tourism, management, marketing, etc.

Work experience: More than three years of hotel management experience, the higher the star rating of the hotel, the longer the work experience; familiar with the hotel's various management work processes and management specifications; have strong organization, management, coordination capabilities; have strong Responsibility and service awareness; highly agree with the company's corporate culture.

The annual salary is 150,000-350 thousand yuan, and the salary of foreign-related high-star hotels may reach 500,000 yuan. Although the hotel industry is an empirical industry, the impact of academic qualifications on hotel general managers is still obvious. The annual salary of high-education general managers is much higher than that of low-education people.

Tourism occupies a non-negligible position in China. According to statistics, by 2020, China, ranked fifth, will become the world's largest tourist country. And the excellent hotel management talent that matches this is rare.

As a result, hotel managers have a bright future. As the leader of the entire hotel operation, it is usually located only under the general manager. To this end, hotel managers can move towards the general manager through their own efforts. In addition, hotel managers can also use their accumulated experience and customer sources to start their own hotels. ^[1]

The hotel duty manager is often called "total duty", and is usually rotated by the hotel directors and managers. The role of the duty manager is to act as the general manager at night and on holidays. Therefore, the duty manager should be granted the general manager's authority to handle daily work, but not the general authority of the general manager, such as the right to make business decisions and the right to appoint and remove cadres. The authority of the duty manager must be clear. As a hotel manager on duty, you should pay attention to the following issues:

I. Maintain communication with superiors

When the duty manager encounters a major problem, he must not make a blind decision. He must report to the general manager or the deputy general manager in charge and the assistant to the general manager in time to determine the correct disposal plan. Therefore, the manager on duty should know and record the home address and phone number of the general manager during the preparation work on duty, and it is better to know the home addresses of the managers of the engineering department and security department in case of any accident.

When encountering important issues, it is necessary for the hotel leader to be present. The duty manager may first ask the leader closer to the hotel to deal with the problem according to the situation.

2. Understand the situation of the staff on duty in each department

Due to the professional limitations of the post, the duty manager cannot be as familiar with the overall work of the hotel as the hotel leader. This contradiction that is not familiar with the overall work and needs to be temporarily responsible for the overall work can only be resolved by the close cooperation of the departmental duty staff.

Understand the situation of departmental staff on duty including:

The name of the person on duty, the location of the duty room, contact number, etc .;

When the duty manager knows the names of the staff on duty in each department, he or she can first assign work priorities for himself. If the staff on duty in a department is a department leader or an experienced administrator, the "safety factor" can be estimated higher, and some problems You can also ask them to come and discuss together, and the duty manager finally comes up with a disposal plan. Conversely, if the staff on duty in a department

1. Check the situation of employees. Hotels are intensive labor service companies with labor costs as high as 30%. Because of this, the staffing of the hotel must be fixed, and the popular saying is: "one carrot, one pit," and no extra idle people are arranged. Therefore, ordinary employees punch in and out of work, the department manager clicks, and the general manager MorningBriefing is to ensure that everyone is on the job and not leave the post.

2. Check whether giving orders is contrary. As the saying goes: military orders fall like a mountain. In hotel management, the manager's instructions directly affect the work direction and effectiveness of employees. However, if the instructions issued are impeded in the implementation, we must immediately reflect on two aspects, one is whether the instructions are clear, and the other is whether the instructions conflict with the previous ones. Because the change of order, indecision, ambiguity, and ambiguity, will cause employees to be confused, which is a taboo for managers.

3. Can't go on and on. The newly-appointed manager has a common problem and believes that he has the strongest sense of responsibility. He is uneasy about others and holds power in his palm. Doing everything by yourself is actually a misplaced role, and the result is often less effective. Therefore, to mobilize the enthusiasm of the subordinates, we must firmly authorize the subordinates and leave the stage space for each employee to play.

4, talk about credibility without saying a word. From the financial industry's explanation, commitment is debt. You must be cautious, and you must believe, and you must act. Otherwise, we will become unspoken people, and we will become the poor sheep-raising baby in the fairy tale.

5. Use talents. Although we have been advocating "using talents" for thousands of years, in the end, due to the accumulation of heavy culture, it is difficult to have more "laws" than "loves". "Serious leadership, ruthless management." This is not only a project to be cultivated by every manager today, but also a key change in the concept of corporate management after China's entry into the WTO and international standards. GM CEO Jack Welch once said: "Trusting others has a tremendous power in the enterprise. Unless employees are treated fairly, employees cannot do their best to work for the company."

6. Listen to the opinions of subordinates. The so-called listening is for the manager to put down the shelf and collect detailed information of the grass-roots work. This can not only respect the subordinates, but also achieve the purpose of brainstorming and avoid blind decision-making. In today's market economy, information has become the main but intangible factor in the production functions and decision-making of enterprises. Only by collecting and making good use of it can companies effectively adapt to this information flow and achieve positive social and economic effects. .

7. Don't blame the sky. It is quite normal for an error to occur in the work. As a manager, you must not only evade responsibility, but also do not blame the subordinates. Only such managers and subordinates can follow you with peace of mind, work willingly for you, and have a sense of security. In addition, "do whatever you want, don't do it to others." Don't force it on others you don't like, because no one likes bad things. If you want to do this, it is difficult for strong men. Over time, followers around you will be scared away. Good managers generally take great care of their subordinates, and they will be treated at critical moments to achieve a higher state of mind.

8. Constantly motivate people. When it comes to motivation, the commodity society cannot do without the word "money." No money can't, but money is not everything. From Maslow's needs theory analysis, one of the deepest attempts of human nature is to expect praise, admiration and respect. Therefore, in addition to money, incentives include improving the working environment, improving the quality of life, participating in high-level decision-making, and so on. Maintain a healthy body and mind, discover the talents of your subordinates in time, appreciate their strengths, and make use of the dual incentives of material and spirit to keep your workforce in a vigorous working state.

9. Be dissatisfied. The hotel management also needs an unsatisfactory spirit. In the constant troubles and lock-ups, we must sort out clear ideas and summarize the rules. This requires not only great patience and resilience, but also Think more, do more, and learn more. Because the market is cruel, the only sustainable competitive advantage is the ability to learn from competitors. Only by learning can there be innovation and continuous improvement. ^[2]

How to be the hotel's on-duty manager The hotel's on-duty manager is often called the total duty, and is usually held by the hotel's directors and managers in turn. The role of the duty manager is at night and on holidays