What Does a Housekeeping Supervisor Do?
The room manager is a very important functional role in the modern hotel service system. In the service industry, the quality of their work directly affects the hotel image and customer satisfaction, and ultimately affects the realization and growth of hotel performance. For room manager training, it is not enough to emphasize only basic training such as mentality and service skills. This book creates the first set of star hotel service reading books, allowing you to do better in ordinary posts.
How to be a good room manager
Right!
- The room manager is a very important functional role in the modern hotel service system. In the service industry, the quality of their work directly affects the hotel image and customer satisfaction, and ultimately affects the realization and growth of hotel performance. For room manager training, it is not enough to emphasize only basic training such as mentality and service skills. This book creates the first set of star hotel service reading books, allowing you to do better in ordinary posts.
- Book title
- How to be a good room manager
- Publishing house
- Guangdong Economic Publishing House
- Pages
- 289 pages
- ISBN
- 7807280530
- Brand
- Guangdong Economic Publishing House
- Author
- Nan Zhaoxu Teng Baohong
- Publication date
- August 1, 2005
- Open
- 32 open
- Fixed price
- 22.00
- The room manager is a very important functional role in the modern hotel service system. In the service industry, the quality of their work directly affects the hotel image and customer satisfaction, and ultimately affects the realization and growth of hotel performance. For room manager training, it is not enough to emphasize only basic training such as mentality and service skills. This book creates the first set of star hotel service reading books, allowing you to do better in ordinary posts.
- Chapter 1 Requirements for Appointment of Room Manager Section 1 Requirements for Competence of Room Manager 1: Professional knowledge requirement 2: Financial knowledge requirement 3: Personnel management knowledge requirement 4: Marketing ability requirement 5: Planning ability requirement 6: Organization ability requirement 7: Execution ability Requirement 8: Control Ability Section 2 Duties of the Room Manager Responsibilities Responsibility 1: Formulate the work plan of the department Responsibility 2: Organize implementation responsibilities 3: Staffing and management responsibilities 4: Check various job responsibilities 5: Communicate with other departments Organize and participate in various conferences. Responsibilities: Guide or directly participate in the processing of guest opinions. Responsibilities. 8: Summarize, evaluate and adjust. Section 3. Details of the work of the room manager. Details 1: Positive attitude of the work. Details 2: Do not complain. Proposal details 3: Proactively assist other departments in details 4: Pay attention to image details 5: Enrich your details at any time 6: Modesty and indifference details 7: Keep faith and practice promise details 8: Implement walking management details 9: Treat employees with empathy Detail 10: Sharing results with employees Detail 11: Training employees for work fun related Link Star Rating Requirements for Guest Rooms Chapter 2 Customer Service Management ...
- Book Digest Room Manager Competency Requirements Requirement 1: Professional Knowledge As the head of a department or unit, you must have the unit's professional knowledge. The hotel business is an industry that does not emphasize education. Employees respect a professionally-qualified executive. Therefore, as a supervisor, you must have a good understanding of the professional areas of your department in order to lead your employees with authority.
Requirement 2: As a supervisor, in addition to professional knowledge, you must have basic financial concepts. Because it still has the responsibility to control the budget, revenue and cost of the department, not just to do professional work,
Regardless of the cost and revenue results, because the operator wants to see the results of the operation.
Requirement 3: Personnel Management Knowledge Hotel is composed of various equipment and people. The room manager works with people every day, and every day things are related to people. So usually spend more time with guests, leaders, colleagues, subordinates and manufacturers. Therefore, the skills of getting along with others are very important, especially the way to get along with employees. The methods of managing employees, human resources development, coaching, training and training are all in charge of the supervisor, rather than being completely handed over to the personnel training department.
Requirement 4: Marketing ability In the hotel industry, everyone is a salesman, and the manager must fully demonstrate his marketing ability. When implementing hotel policies and advocating the hotel's business philosophy, managers must sell and persuade employees: when employees or themselves have suggestions, they must explain to their superiors, they must face the inquiries of superiors, and they must have the ability to sell their ideas When marketing products to customers, they must have the ability to market.
Requirement 5: The most basic management function of planning ability is planning. It includes the goal of setting up an organization (department or section, group, room), and decides what steps (workflow and operation methods) to take to achieve this goal.
Requirement 6: Organizational Capability Organizational functions include transforming goals into work, and then assigning work to different work areas. Re-organize the work area of the organization and make proper use of resources to achieve the goal.
Requirement 7: Execution ability Executive function is an appropriate use of interpersonal relationships, including communication and coordination with employees, tell them how to operate, and appropriately influence them to maximize their strengths so that work can be successfully completed. This function is the one who has the most relationship with people in the management function.
Requirement # 8: Control determines that all plans are carried out sequentially and implemented one by one as appropriate. The control function has a relationship between assessing the performance of employees to achieve their goals and their cost. If supervisors find that their performance is not meeting their goals, they should take appropriate steps to improve the situation. (P3-5)