What is the learning manager doing?
learning manager is someone who works to optimize the effectiveness of the company's educational program. Being successful in this work usually requires individuals with problems in solving problems, creativity and leadership. Having a bachelor's degree in an area like a business is ideal, but many companies hire someone with several years of experience. The common duties of learning manager include research of educational programs, developing new educational programs, improving contemporary educational programs, obtaining training materials and evaluating the performance of instructors. Before developing a new program or improve the current program, they must first find out which areas must look at. For example, a company could have consistent customer service complaints or employees could have trouble using a new software program. Regardless of the situation, it is up to Uthang manager to determine the exact areas that need work. To achieve this can implement surveys or komunick with the head of the department. In the case of customer service complaints, it can create a course that gives employees how to communicate effectively with customers and take care of their needs. Some educational programs can be taught by an instructor while others can be admitted to the computer.
If the current training program already exists, the learning manager will take steps to improve it. For example, if there are many complaints about poor work due to lack of education, it could improve the educational program. In some cases, he can hire a new instructor who is well informed in a particular area. Other time, can add additional deep training in the area that is missing.
, together with this, learning manager is often responsible for obtaining training materials. This may include things like computer training software, videos, books and posters. Sometimes you get these materialY orders and at other times can create them alone. In order to provide employees the appropriate training, they must ensure that educational materials are relevant and efficient.
In addition, he will have to assess the performance of the instructors. In order to ensure that employees gain useful knowledge, the instructor's teaching methods must be effective. As a result, the learning manager could listen to employees' feedback after completing the educational program. When it collects information, it can propose an improvement area for an instructor.