What Does a Restaurant Cashier Do?

Catering cashier software is c software, which can greatly reduce the workload of cashiers and improve efficiency, avoiding the occurrence of many human errors. The general catering cashier software includes functions such as ordering, settlement and printing of statistical reports, which are convenient for checking the menu between the cashier and the kitchen.

Catering cashier software

Catering cashier software is c software, which can greatly reduce the workload of cashiers and improve efficiency, avoiding the occurrence of many human errors. The general catering cashier software includes functions such as ordering, settlement and printing of statistical reports, which are convenient for checking the menu between the cashier and the kitchen.

Chinese name

Catering cashier software

Effect

Significantly reduced workload and increased efficiency

Features

Easy to operate and easy to learn

Function

Easy to check menu between cash register and kitchen

The continuous development of the catering industry has gradually moved towards electronic management and management. Computer information systems are used to manage the internal affairs of the catering industry, making operations easier and more efficient. Focus on finance, reduce the labor intensity of front-line operators, save shift time for business staff, and strengthen financial audit management. Provide a variety of ordering, settlement, statistical report functions, provide direct kitchen front-end ordering data printing.

So what are the most basic functions of a good food management software? The characteristics of food management software should be:

I. Easy to operate, easy to learn and use

First of all, at the conceptual level, we emphasize that we should not focus on products, but focus on customer needs.

At present, most catering software vendors in the market still consciously focus on the products they develop and sell their products to catering companies, regardless of whether their products are suitable for the catering company. We believe that the catering formats include Chinese meals, Western meals, Chinese fast food, Western fast food, casual cafes, coffee bars, takeaways, group chains, different catering formats, and catering business processes are very different. The required functions are greatly different; also, if the catering company is at different development stages, the requirements for catering management software will show great differences, even if the catering business is the same. For example, some restaurants are still in the initial stage of development. At the stage, the requirements for catering management software just stay in the automatic processing business flow, such as computer cash register, automatic printing and sending to the kitchen, etc .; some companies have requested back-cooking warehouse and cost control, so they put forward corresponding requirements for back-end warehouse and cost management ; Some companies have developed to analyze business data and customer consumption data to adjust and build the restaurant's business direction and policy. Therefore, to choose a suitable software system for a catering company, first of all, it is necessary to make a basic judgment on whether the product is suitable for its own needs, rather than relying solely on software vendors to self-promote. Therefore, it is often necessary to have a professional catering information consulting company or catering Informatization experts provide scientific, objective and fair consulting guidance.

Second, look at product quality (functional and technical aspects)

Catering software is a tool for the catering business. Three points need to be paid attention to when examining product quality. One is that the product is not the best and only the most suitable. The other is that it must combine the characteristics of the catering company and grasp the main contradictions. Do nt expect Catering software can solve all the problems in management; the third is that the importance of safety, reliability, and stability is greater than the richness of product functions, because according to our actual statistical results, for a software that is already relatively mature in the market, Most catering companies just use 30% -40% of the functions of the catering software, and the data security of the product itself and the stability of the system determine the most important factor for the user's evaluation of the system.

From a technical perspective, the most advanced technology does not necessarily bring the best products, but what technology is used to some extent can explain what kind of product this era is and why the design idea is the type of customer service. Wait. For example, on the operating system, the catering software is based on DOS, WINDOWS, LINUX, etc. Among them, DOS is an older system. At present, most catering software on the market is based on the WINDOWS operating system, and some catering software take copyright into consideration. LINUX operating system; for example, the system database includes ACCESS, SYBASE, MYSQL, SQLSERVER, etc. For the catering system, what database is used is more relevant to the size of the restaurant, and smaller restaurants can use a simpler database Such as ACCESS, such use of maintenance can be done relatively easily, and large restaurants should use a database such as SQLSERVER, which can ensure data security and system stability, but at the same time requires a dedicated system administrator to maintain. In addition, there are usually three ways to enter data. One is based on a common computer, the other is based on a touch screen, and the third is a wireless ordering system. The wireless technology is based on infrared technology and wireless network technology. Judging from the current development trend, more and more catering systems are using touch screens, and wireless technology is gradually maturing.

Another important issue that needs to be considered at the technical level is whether the software is based on an open platform or a closed system of its own. Open means that the compatibility of the software is well done, and it can support all kinds of general hardware devices. In this way, users can freely choose the device that suits them, such as printers, wireless PDAs, various card readers, etc. in case of hardware If a device fails, users can purchase it on the market at any time; closed systems are special equipment provided by a system provider and are not compatible with general-purpose devices. Therefore, once users use such systems, equipment maintenance and updates There is no choice but to do it through this company. At present, some catering management systems on the market use special equipment in some links, such as special printers, special wireless ordering equipment, and special information readers, so that system vendors can increase their profits through this part of equipment. . We believe that truly promising software does not rely on these small smarts to win, but depends on the continuous improvement of the software itself and the intimate service to win the market and win customers.

Third, service awareness and ability

Software is service. If the service provider that provides the catering management software does not have a good sense of service, or does not have a good service ability, then no matter how good the product is, it will not be able to play its due effect. The service includes three aspects: firstly, pre-sale consultation, including understanding the user's real needs, and recommending products for selection; secondly, the implementation and training services during the sale. This link is very important. The quality of network wiring directly affects the system. The data is safe and stable, and the quality of the training is directly related to the efficiency of the system operation. The training should be divided into training, unified drills, strengthen communication and interaction between each post in each department, and evaluate one by one. Only passing the assessment can be allowed to work. Posts should include: a la carte, lobby manager, cashier, kitchen manager, warehouse administrator, financial staff, system administrator, and general manager; finally, after-sales service, including after-sales service, on-site support, telephone support , Computer remote service, etc., a good set of software should be complemented by a complete after-sales service plan to meet customer needs, including establishing customer maintenance service files, formulating maintenance service levels, and so on.

The simple and easy way to examine the service awareness and service capabilities of a system service provider is to see if it has established relatively complete service processes and service standards. If a software provider does not even establish the minimum service processes and service standards, it is difficult to believe that it can meet the user's service needs in a timely manner in future services.

Fourth, business concentration vs company size

Although there are quite a lot of catering software systems in the market, from the overall industry level, the proportion of catering companies using software is still not high. At present, catering software is still in the market introduction stage, and the number of companies specializing in catering management software is not large. The scale is not large. As a professional company that develops and manages catering software, there are few companies with national reputation and reputation. There are also some larger companies whose main products may not be catering management software, but there is only a department. Or a team is responsible for the development and sales of catering software. For such a company, although the size and strength seem to be relatively large, but because the business is not focused, once it encounters operational difficulties, it is likely to give up this business . This is a relatively common phenomenon in our industry. Therefore, we believe that, more important than the size of the company, is the degree of focus of the business. Because the law of the development of things is that only concentration can become an expert; only concentration can have strength!

Fifth, the number and quality of effective customers

Catering companies already know that when choosing software, they need to know the existing customers of the software, or success stories. Some software companies often do what they like and put a long list of customers in successful cases. There is no address, no phone, no contact information. Even such a large number of customer lists is meaningless. The effective customer directory we are talking about here not only refers to customers who use the software, but more importantly who completes the implementation and service. It is often encountered that there is some software with a certain popularity in the market. There are thousands of households in the world. However, there may not be a few users in a particular market. Therefore, in such cases, we hope that users will Bright glasses, because maybe you just met a novice to serve you. In the field of application software, specific implementation service capabilities and experience are very important, which often becomes a key factor for the successful implementation of software. For example, a restaurant management system that can be successfully implemented in store A does not necessarily achieve the same effect in store B, because different implementation service capabilities will bring completely different implementation effects; the same thing will happen in This situation is even more common with smaller companies that are constantly split from relatively large companies. Because it has just been split out, despite the makeover product, but the new product has no formal users, so one is to adopt a free strategy, and the other is to adopt a shared user strategy. Customers of the existing company will also be dismissed. Listed in the company's user directory. Therefore, when inspecting effective users, not only depends on the quantity, but also on the quality; not only to listen to the introduction, it is best to go to the site to see if conditions permit. Only then can we see exactly.

Finally, choose partners vs. products

At present, many catering companies, especially large catering companies located in central cities, have a very good choice when choosing a catering management system. At the beginning of opening, there are often a large number of catering software companies selling software on-site to select some catering companies for selection. The staff made themselves feel too good, there were too many options, and after a few introductions, the original layman also became the so-called layman. At this time, in addition to the function of the software is an indicator of choice, the most The important trade-off seems to be price. In fact, it is at this time that it is easiest to fall into a misunderstanding. Why, because the product's rich functionality is not necessarily what you need, and the price can't be a criterion for selecting software. We must emphasize that when choosing a software for a catering company, there must be a clear distinction between other product suppliers of the catering company. Software is not just a product, but a service, a mixture of products and services. Therefore, choosing software is not so much Choosing a product is worse than choosing a long-term partner. This requires the catering company to examine the service capabilities, service specifications, service standards, service manuals, and even the company's corporate culture, company's operating philosophy, and company's core values behind the service, in addition to the products. It is these factors that determine whether the company can become an important condition for its long-term, stable, and reliable partner.