What Is a Food Caterer?

Catering services. Catering services. It is a food production and management industry that provides consumers with a variety of drinks, food, consumer places and facilities through instant processing, commercial sales and service labor.

Catering services

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Human social consumption gradient

Industrial social consumption patterns: mainly industrial tangible products

Post-industrial social consumption patterns ("experience economy" era): mainly serving intangible products

1. Serve professional industries

2. Operate a diversified industry

3. Popular culture industry

4.Variable industry

5. Real-time commodity industries

6. Unsuitable storage industry

7. Sensory Satisfaction Industry

8. Standard industry for daily work

9. Artistic and creative industries

10. Location Advantage Industries

11. Industry with unified production and marketing

12. Labor-intensive industries

· Chinese restaurant chain Millelai:

The restaurant is a kind of hospitality enterprise that sets up seats and provides equipment and services for meals and beverages.

According to the content, the necessary conditions for the restaurant are:

Business for profit;

Provide tangible or intangible services, including human and equipment services;

Have a fixed place of business.

Successful restaurant

Good Food and Good Beverage

Attentive service (Good Service)

Reasonable price (Good Price)

Clean Environment (Nice Environment)

Cozy atmosphere (Nice Atmosphere)

Catering services restaurant type

· Flavor characteristics (East, West, France)

(1) Chinese restaurants: Sichuan, Cantonese, Shandong, etc .;

(2) Western restaurants: French, American, Italian, German, etc .;

(3) Other foreign cuisines: Japanese, Korean, Thai, Australian, New Zealand,

Oceania cuisine;

(4) Compound restaurants: theme restaurants, specialty restaurants, etc.

· service method

(1) Table Service Restaurant

(2) Counter Service Restaurant

(3) Self-Service Restaurant

(4) Drive-in Service

(5) Take-outService

(6) Delivery Service

(7) Vending Machine Service

(8) Private Catering Service

· Business organization

(1) Independent Restaurant

(2) Chain Restaurant

(3) Hotel Chain Restaurant

Catering services

· What is service?

Service is an attitude, an ideal that wants to make things better and more perfect, often

From the standpoint of the customer to imagine, can understand the customer's thoughts and needs, and can

Meet customers in a timely manner.

Service

S: Smile smile

E: Expertise

R: Resourcefulness

V: Volunteer to Help

I: Interests in the Problems

C: Courtesy at All the Time

E: Enthusiasm in Your Work

The service department welcomes and welcomes guests with the most cordial and enthusiastic attitude, often for guests

Put yourself in your shoes and provide all the necessary things in a timely manner so that guests can enjoy a kind of hospitality

The homely and comfortable atmosphere is the essence of service, so service is the life of the restaurant.

For an intangible and priceless commodity.

Catering services

Catering services in the broad sense should not be limited to providing sophisticated catering skills,

Inside and outside, all facilities should be included in the scope of services. These factors make up the dining situation

Also includes:

1. Service skills and attitude

2. Type and level of main customers in the restaurant

3. Restaurant location and transportation network

4. Interior decoration and space layout

5. Complete and display of service equipment (napkin, table towel, utensils, etc.)

6. Landscape foil

(1) Catering products "Service Package"

(2) Catering "service contacts"

Service Encounter

Refers to the contact between customers and service providers of catering companies during the catering service experience.

The mutual influence and interaction that occurred.

In short,

The server is in contact with customers as the "representative" of the restaurant business.