What Is a PBX Operator?

PBX is an abbreviation of Private Branch eXchange. A user-level switch is a telephone service network used within the company. Extension users in the system share a certain number of outside lines.

PBX is an abbreviation of Private Branch eXchange. A user-level switch is a telephone service network used within the company. Extension users in the system share a certain number of outside lines.

IP-PBX Introduction

In short, the PBX is widely used in corporate offices, which has greatly improved the efficiency of corporate operations.

IP-PBX is an IP-based corporate phone system. This system can completely integrate voice communication into the company's data network, thereby establishing a unified voice and data network that can connect offices and employees distributed around the world.

Many companies find that traditional telephone systems are not only expensive to maintain, but also limited in their ability to support decentralized employee functions. To keep all communications open, IT administrators are now deploying IP-based corporate phone systems-the IP PBX. These systems can completely integrate voice communications into the company's data network, thereby establishing a unified voice and data network that can connect offices and employees across the globe.

IP-PBX Features

The most significant feature of IP-PBX is that it becomes an integrated communication system. Through telecommunications networks and the Internet, only a single device is needed to provide users with multiple communication methods such as voice, fax, data, and video. It can also establish small and medium-sized call centers, and the cost is low. Through full integration with network software and hardware, it improves work efficiency and saves communication costs (saving time and money).

IP-PBX uses the TCP / IP protocol and uses the principle of packet switching to implement the voice function on Ethernet. IP PBX is built on open coding, so it can reduce excessive equipment, maintenance and upgrade costs. Every heavyweight computer and communications manufacturer can expand into the field of IP PBX.

Because IPPBX is built on an open standard IP, all products follow the same standard and have strong interoperability. Using IP PBX can greatly save the cost of maintaining proprietary equipment when using traditional products.

The expansion performance of IP-PBX is good. When it is necessary to expand multiple branch phones on the existing PBX, most of the old PBX equipment does not support this expansion. It is necessary to replace the internal module. This is a significant overhead, and If you use IP PBX, you only need to use about half of the money. And IP PBX can directly use cheap ordinary analog phones, unlike traditional PBXs which need to be equipped with expensive dedicated digital phones. IP PBX also has a very attractive advantage is that it can use its VoIP function to make long-distance calls at local prices, which greatly saves long-distance communication costs.

IP-PBX advantages

Compared with traditional PBX, IP PBX has obvious advantages:

1. Unify the telephone network and computer network into a whole;

2. In addition to providing services for traditional telephone users, it can also conveniently provide services for Internet users;

3. New hardware platform and highly integrated system functions can greatly reduce costs;

4. It is more convenient and easy to implement value-added services, such as establishing a call center and implementing VoIP;

5. Open standards and strong interoperability;

6. The dedicated communication platform was moved to a computer platform that is generally more familiar to the public, which is more versatile and practical;

7.Easier to use, configure and maintain, even without professionals;

8. More powerful and highly integrated, a single system can be completed. Functions that traditional PBX requires external equipment to complete, such as automatic attendant console, voice mail, etc .;

9. The computer platform is used to make system expansion and upgrade easier and save investment;

10. Application development is convenient and simple.

Domestic IPPBX manufacturers are based on Asterisk OpenVox IX132 / IX130

Difficulties in IP-PBX development

Will IP-PBX become popular in the future communication field? Not necessarily. The reason is simple. Although the prospects of IP-based communication equipment are promising, products appearing in the form of PBX are not necessarily promising. In the field of VoIP, there are so many implementations that can be thought of, so that since the emergence of the CT (Computer Telephony) concept in 1993, a variety of technologies have emerged. Until now, people have not unified the concepts of CT, IP Phone, Internet Phone, and Net Phone. It is also difficult to unify the technical standards of products required by VoIP. Therefore, although IP PBX has many advantages compared to traditional PBX, it is not easy to compare directly because its technology foundation is different from PBX. In this way, IP PBX faces two pressures: first, resistance from ordinary PBXs, and second, competition from other new technologies and new equipment in the field of IP communications.

IP-PBX development direction

Although IP PBX encountered many problems in its development, IP PBX still stubbornly appeared before us. We believe that it can become an excellent product that serves the public. Therefore, it is necessary to explore the future market hotspots of IP PBX, which will be the best way for IP PBX to reflect its vitality.

IP PBX is an ideal platform for building a new generation of call centers. <br /> The development of the call center to the CTI Server model has passed three stages:
(1) Single PBX and artificial seats;
(2) PBX and computer-assisted artificial seats;
(3) The PBX is integrated with the computer network through the CT Server.
Through the development of the call center, it is not difficult to see that the development trend of the call center has the characteristics of diversified service objects and service means, deepening and integration of computer technology applications, and so on. Therefore, at least the following issues must be addressed in the development of a new generation of call centers (let's call them "fourth generation call centers"):
(1) Can provide services for users from the Internet (dial-up or WWW), Fax, Telephone, etc .;
(2) It can reduce costs and enable small and medium-sized users to have their own call centers;
(3) Can provide more and better performance;
(4) It should have the networking function between call centers to effectively allocate resources between call centers.
The call center using IP PBX as the platform completely solved the above problems. IP PBX products have a higher price-performance ratio, which will definitely bring more market opportunities to call centers. Many people traditionally think that CTI = C + T, and especially those who are familiar with call centers think that CT Server plays a plus role. They think that although CTI improves the performance of call centers, it also increases its operating costs. IP PBX is undoubtedly another development of CTI. It is no longer a simple addition of the two networks, but a complete removal of a set of expensive PBX networks and two network connection devices. The telephone network has only become a service access object. Means, the design of this system structure reduces the cost of the call center by at least 30%. At the same time, the open IP PBX can provide many functions, which greatly improves the performance-price ratio of the call center.
IP PBX is an effective way to build a future integrated information system. In the early 1990s, the popularization of Internet commercialization and the revolutionary changes in the way of life and business caused by it led directly to two explosive growths: the number of Internet users and various Web site. Moore's Law in the Internet world has been shortened from 18 months in the chip era to half a year, and the bandwidth of the Internet backbone links of major ISPs has to double every half a year. On the other hand, new business models continue to emerge, and people are no longer satisfied with the transmission of single data or text files. The requirements for the transmission of images, sounds and videos have increased the demand for bandwidth. The emergence of TCP / IP protocol makes it possible to integrate and unify traditional telecommunication services and network data services. Therefore, in recent years, major telecommunications companies in the world have carried out strategic reorganizations and adopted high-speed broadband IP switching routing technology to build telecommunication business networks. The industry's conventional definition of the transmission rate of broadband networks should be at least 2Gb / s. In such a broadband network, many services can be effectively integrated, and various services can be connected to this network through limited interfaces. This is the comprehensive information network that everyone is pursuing. The IP PBX and the MCU's function will be one of the ways to build an effective exchange node for this network, and it is especially suitable for the construction of small and medium-sized network systems.
IP PBX can replace some PBX systems

IP PBX can provide comprehensive network and voice solutions for group users, which can meet the all-round needs of maintaining the continuous operation and vigorous development of enterprises. From complex call control and call center capabilities, to integrated voicemail and computer / telephone integration; from caller identification to multi-level, multi-level auto attendants, to easy addition, movement, and change of terminal phones; Wide area network (LAN / WAN), connectivity to the Internet. Enables businesses to access all functions in an economical and manageable way. The best feature of an IP PBX communication system is its flexibility. It adapts to the way the business operates.