What Is a Phone Triage Nurse?

Yang Qiu, female, Han nationality, was a nurse at Xiang'e Township Health Center in Dujiangyan City, and is now a nurse in Obstetrics and Gynecology at Dujiangyan People's Hospital. Won the Nightingale Award, the highest honor in the global nursing industry.

Yang Qiu

(Winner of Nightingale Nurses Award)

Yang Qiu lost his loved ones in the 5.12 Wenchuan earthquake, still sticking to his post, forgetting to work, turning grief into a love of selfless medical doctors, and performing well in the earthquake relief. In June 2009, he was awarded 42 The "Nightingale Award" (the highest international honor for nurses), the same year, General Secretary Hu Jintao presented a prize to Yang Qiu in Beijing. In August 2008, he was awarded the title of "National Red Banner Carrier of March Eighth"; in September 2008 he was awarded the "National May 1 Labor Medal"; in May 2018 he was awarded "China's Good Nurse".

Losing love and feminizing grief as motivation for work

In 2008, Yang Qiu, who has worked in Xiangexiang Health Center for ten years, lived in a calm and orderly life. At the age of 34, she had a 6-year-old daughter, and her lover was a doctor at the township health center. However, happy days were completely broken on May 12.

That day, Yang Qiu was following an expert from Chengdu Center for Disease Control and Prevention to Lianyue Village for a health check. When they entered the Lianyuecun Reservoir, an earthquake occurred.

Looking at the collapsed house in front of him, Yang Qiu immediately decided to rush back to the hospital to save people. When she rushed back to the hospital with the fastest speed, the former towns and cities were ruined. Yang Qiu immediately joined the rescue operation of Xiang'e Middle School. Without a tool, a hand was picked, one child was saved, two children were saved ... and her fingers were bleeding. As Yang Qiu desperately rescued these children, she didn't know that her 6-year-old daughter was also buried in the ruins of a newly-built primary school not far away. At 6 pm, Yang Qiu, who was participating in medical treatment, got the news from others.

When Yang Qiu found her daughter's body in the ruins, tears burst into tears. After watching her daughter's body removed, the couple resolutely returned to the hospital and continued to rescue. In those days, Yang Qiu regarded ecstasy work as the only way to heal the pain of losing his daughter. Six days later, Yang Qiu, who was still on the rescue front, learned from her daughter's class teacher's phone that her daughter would be cremated on May 18. Yang Qiu then remembered that this day was his daughter's 6th birthday.

Focus on the details, start small, and realize the convenience of the "window" service

In April 2009, Yang Qiu was transferred from the Exiang Health Center to the Department of Obstetrics and Gynecology of Dujiangyan People's Hospital and continued to be a nurse. "Hello!" When you have just entered the gate of Dujiangyan People's Hospital, the guidance nurses waiting in the outpatient hall will greet you with a smile. An old man went to the hospital alone to see a doctor. When he looked around and saw a difficult situation, the nurse at the help desk saw the situation and did not wait for the old man to speak. Take the medicine until the old man leaves happily and satisfactorily ... These real scenes are staged every day in the outpatient department of Dujiangyan People's Hospital. The moving pictures of this scene clearly outline and reflect the drastic changes that have occurred in the outpatient department of the People's Hospital of Dujiangyan City to create benchmark windows and improve service quality! "Now the 'window' of the hospital is lit!" Patients and their families who came to see the doctor couldn't help expressing such admiration.

The great change of the "window" in the outpatient department of the hospital was indispensable for Yang Qiuong. As the leader of this benchmark window, Yang Qiu is always working at half an hour in advance at 7:30 every morning. The front desk of the outpatient department, the medical service center, the secondary triage, and the guidance and preparation of the nurses in each post area must be checked and understood one by one in advance. The implementation of outpatient medical staff in improving service attitude, optimizing medical treatment process, improving medical care quality, adding management measures, etc. How ordinary people are dissatisfied with medical treatment is also a yardstick for Yang Qiu to test his own work. "We moved the card building window to the front hall of the outpatient hall, added a fee window on the second floor of the outpatient clinic, added 19 self-service registered payment machines, opened online and telephone appointment registration, 114 help desks, and established a mobile service platform for patients. , Window delay services, etc. have saved the citizens a lot of time. With the continuous improvement of the medical experience, patients now complain much less. "Yang Qiu cited measures taken for the queuing difficulties encountered by outpatients. Yang Qiu said that the outpatient department of the hospital and the information management department jointly launched the first mobile WeChat mobile platform in Dujiangyan City. So far, the number of users has reached 59,000. By scanning the QR code, you can obtain mobile phone registration, smart guidance, consultation guidelines, and mobile phones. Payment, medical feedback, health consultation, viewing reports and other related medical information. Patients only need to follow WeChat on Dujiangyan People's Hospital or scan the QR code without downloading a third-party app to get a new medical experience in one click. Information such as doctors, diagnostic reports, and out-patient time in each department avoids the embarrassment of long queues and no consultation numbers ... Yang Qiu casts a hospital out-patient window in ordinary nursing posts with his excellent service and enthusiastic care. "A beautiful business card, and she has always been tested by everyone.

Self-improvement, nurse visits, angels in white take good care of "expectant mothers"

In the Department of Obstetrics and Gynecology, Dujiangyan People's Hospital, a plaque of a midwife clinic reads "Deputy Chief Nursing Officer Yang Qiu", "Nurse sitting in the clinic?" Being in an outpatient clinic means having to get a qualification certificate. "

It turned out that Yang Qiu continued to improve himself and obtained two certificates for the midwife clinic and breast milk consultation clinic. Speaking of the original intention of the research, Yang Qiu said that with the continuous improvement of people's living conditions and the liberalization of the second child policy, pregnant women's health during pregnancy and life, diet and other issues have attracted special attention. In order to send warmth to more expectant mothers And caring, she volunteered to participate in learning training. With the support of the hospital, after a long period of preparation, the midwife clinic of the Municipal People's Hospital was officially opened in November 2018. Yang Qiu sits all day every Tuesday and Thursday. In order to facilitate everyone's consultation and communication, Yang Qiu specially set up a "midwife clinic" WeChat group. Pregnant women or expectant mothers will consult Yang Qiu in the group. Usually, Yang Qiu will answer in a timely manner. If she is unclear, she will consult the doctors in the relevant departments and reply one by one. "Continue to work hard without leaving any regrets. Provide quality services to patients and continue to play a role of the link between doctors and patients."

Spreading the idea and volunteering for care, the spirit of "Nightingale" travels to every household

In the daily work of Yang Qiu, she persists in hard work as always, and she also infects colleagues around her. Inspired by Yang Qiu, the Chinese Nightingale Volunteer Nursing Service Team of Dujiangyan People's Hospital was established in June 2016. So far, nearly 200 nurses have joined the volunteer team, actively dedicating love and providing professional technical services. , Spread the concept of health, and safeguard the health of the people. She and volunteers use their spare time and professional skills to enter communities, schools, nursing homes, enterprises, and rural areas, and send people and students first aid knowledge of common emergencies, poisoning and trauma, and provide free consultations for them; they integrate the expertise of a team of experts Advantages, from time to time to volunteer services in township communities, provide them with free consultations and disseminate professional nursing knowledge; they actively carry out follow-up and extended services for discharged patients, bring professional nursing knowledge to patients and their families; they continue to strengthen voluntary nursing services Capacity building, serving more people with a heart of love, charity and dedication ... Yang Qiu said that the profession of nurses has made her realize that the nurses use hard-working hands and broad love to greet the birth of life, escort the return of life, relieve the patient's disease and suffering, and protect the life value of fragile lives. She is willing Be a volunteer volunteer in your life, and take it as glory and pride.

To be a good nurse in China is Yang Qiu's unremitting pursuit and her driving force. Patient satisfaction is always the "gold standard" in her nursing pursuit. Yang Qiu said that only by communicating with their hearts, using actions to relieve their pain, and creating a nursing atmosphere of mutual understanding, mutual respect, and mutual concern, can the complicated nursing work be turned into a stream of water and flow into the heart of each patient. Working in grass-roots nursing posts for 24 years, Yang Qiu silently dedicated his youth to this land and people on the banks of Minjiang River. ^[1]

On June 16, he won the Nightingale Award.

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