What is a soft phone?
Soft phone is a computer application that allows users to make phone calls directly from their computer. It is most often used in conjunction with voice via the Internet protocol (VoIP), in the form of computer telephony. The phone is part of the technology category known as integrating computer telephony (honor). With this technology, calls can be made from PC to telephone line, from phone to PC or between enabled computers.
Soft phone software usually mimics the appearance of the actual headphone and can take the form of a separate program with its own window or embedded program in a web application or other PC program. You can enter commands via the keyboard interface or on the screen. Conversations are carried out on a headset with a built-in microphone, a microphone and computer speakers, or on a phone-service phone that connects to USB computer ports. The computer's sound card is used to ensure audio input and output.
A typical soft phone has all the functions and functions of a conventional phone, including fast dialing, teleconference, call forwarding and waiting for calls. Many companies have programs available for download, but the software itself does not allow users to call. A soft phone must be used with a voip or an existing network of local area (LAN). There are several providers of Internet phones from which you can choose. The correct type depends on the user's needs - for example, whether the phone will be used for business or personal calls.
Soft phone is the most popular in business applications. It is suitable for users who want the ability to carry their office phone along with all its functions and notebook directory, such as those who often use a computer and phone at the same time and who can be obliged to travel. Examples include employeesCall center that receives sales calls or technical supportory. For these users, customer information can be set to display automatically in the software window when the phone rings.
For companies that use predictive dialers to make large batches of calls, soft phones program can be integrated into their existing system. Many programs can generate messages and charts showing Call campaign information such as incoming and outgoing calls. This technology also allows more employees to work from home and offer companies potential economic savings.