What Is IT Process Management?

NetStrong IT Process Management System (IT Workflow for short) improves the service level of the information system through the unified monitoring and management of network information workflows and network system equipment resources, as well as the assessment of the construction and service quality of various network systems. Promote the efficient operation of network business systems.

Net strong IT process management system

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NetStrong IT Process Management System (IT Workflow for short) improves the service level of the information system through the unified monitoring and management of network information workflows and network system equipment resources, as well as the assessment of the construction and service quality of various network systems. Promote the efficient operation of network business systems.

Chinese name

Net strong IT process management system

First

introduction

Article 2

System background

Article 3

system structure

In the life cycle of IT projects, about 80% of the time is related to the operation and maintenance of IT projects, and enterprises' investment in this stage often only accounts for 20% of the entire IT investment. Gartner Group's investigation found that among the frequently occurring problems, only 20% came from technology or products, and process errors, including changes or failures in procedures such as change management failure, overload, and no testing. Completeness accounted for 40%, and staff negligence, including forgetting to do something, insufficient training, backup errors or security omissions, accounted for 40%. Although the IT infrastructure of some enterprises is relatively complete, many shortcomings are still exposed in the IT operation and maintenance process:

(1) CIO requirements

follow

I. Personnel

· Effective organization structure and authority allocation, clear definition of roles and responsibilities;

· Practical and convenient knowledge base resources to quickly obtain solutions to problems;

· Standardized processes and knowledge base resources ensure that IT operations and maintenance personnel continuously enrich IT operation and maintenance experience;

Based on process management, comprehensively improve the work efficiency and service level of IT operation and maintenance personnel.

Second, the process

Support business processes through the ITIL process and comprehensively improve IT service levels;

Convenient and quick failure reporting and processing to ensure smooth operation of key service links;

· Flexible assignment of work orders (requests, questions, changes, and tasks), freeing work orders from being left, effectively improving user satisfaction

The request is related to the problem, and the root cause of the failure is found and resolved;

· Diversification and quick approval of changes to reduce or eliminate risks caused by changes;

Work orders and solutions co-process incidents to improve problem-solving efficiency.

· Automatic assignment of on-duty tasks, comprehensively tracking the on-duty process, laying the foundation for timely operation and maintenance services;

Third, technology

· Comply with ITIL / ITSM / ISO2000 norms, effectively improve the ability and level of IT service provision and service support;

· The system uses Portal technology and Web2.0 technology to enhance the personalized operation experience of the system;

The system is developed using JAVA architecture, which can be smoothly transplanted under different platforms of Windows, Linux and Unix;

· The system has a full Chinese interface, which is close to the needs and operating habits of Chinese users;

· The system's open knowledge base interface allows users to flexibly call knowledge data content;