What is Interactive Voice Response?

A service in which a user can input pre-recorded voice and provide corresponding information after the user inputs information through a dual audio phone. It has functions such as voice mail, fax sending and receiving.

A service in which a user can input pre-recorded voice and provide corresponding information after the user inputs information through a dual audio phone. It has functions such as voice mail, fax sending and receiving. The Interactive Voice Response System (IVR) provides automatic voice services and is the main self-service device provided by enterprises for customers. The system uses a user-directed voice directory to complete the corresponding information inquiry and command execution according to the customer's choice (through the telephone keypad or voice), so it can be said that the computer is controlled by the keys of the telephone. ^[1]

Multi-channel telephone recording system is a complete set of equipment capable of recording and monitoring multiple telephones simultaneously. It is the product of the perfect combination of computer technology, telephone technology and voice compression technology. This system adopts advanced digital recording technology, cooperates with powerful and reliable recording management software, and uses a large-capacity computer hard disk as a storage medium to completely break through the traditional telephone recording concept. The system can automatically record the calling and called numbers, and can record or monitor real-time on multiple phones simultaneously. It provides simple and flexible recording query management software to allow users to quickly find the required phone records. Because the system uses advanced and mature recording technology, it ensures that there is no effect on the call quality during recording, and it will not be noticed. The recording sound quality is clear and the effect is good. In addition, the system also provides functions such as automatic backup and can automatically maintain the hard disk according to customer needs, thereby ensuring that the system can work uninterrupted and stable for a long time. This system has been widely used in command and dispatch departments of electric power, transportation, petroleum and other industries. It is also used in key departments of airports, ports, public security, judicial, military, telecommunications and other countries. These departments can timely find and identify the cause of accidents and provide Accurate and reliable original recordings played a huge role.

Main basic functions:

1. Simultaneous recording of multiple channels can record multiple telephones at the same time, and each telephone does not interfere with each other, which has no impact on the quality of the call.

2. A variety of recording methods, which can be fully automatic recording (using voice or pressure control), or manual recording (keying). It is suitable for a variety of recording environments. It can directly record direct-line telephones. It can also be used in conjunction with switches to record external and internal lines of the switch at the same time. Automatically record calling and called numbers to identify the caller.

3, telephone screening recording, you can record all calls, you can also choose to record a specific number. Automatically identify calls and surfing the Internet, not recording online users (such as dialing 163 to access the Internet, the recording system does not start recording)

4. Editing and querying of recordings. There are various ways to query recordings, and edit recordings based on important information such as call content and contacts.

5. Automatic backup, you can set the time and the backup medium of the automatic backup (such as: hard disk, CD-R, MO and other data storage devices).

6, system management, you can set different levels of password protection, in addition to the system administrator to use the most advanced password, there are user passwords, according to the user's permissions, query or delete recorded files and other protection measures.

7. Two-level protection of recording files. In addition to backing up according to user requirements, the recording system also adds a recording file arranging program. The arranging program can restore important information deleted due to user's misuse.

8. Statistics log, a log file for operations can be printed; there is a statistical printing function for query results.