What is an interactive voice answer?
Interactive voice response, or IVR, is a type of telephone system that interacts with most users via voice commands. Most people have some experience with interactive response systems to voice reactions, simply by calling a large corporate company. As the costs dropped, even many smaller businesses are beginning to use this technology.
When calling to a call center, it is usually quite easy to determine whether you are talking to a real person or a recorded message. If the message gives you options, you are using an interactive voice response system. When you provide information, you get a voice answer.
Most interactive voice response systems are processed by one of two ways. Either the caller enters information via telephone keys or voice recognition software. If you are using phone keys, the Interactive Voice Response software is able to determine which key is pressed using a specific multi frequency of the dual tone of this key (DTMF). TOAnd the phone key produces and the frequency and low -frequency tone and you never change. Therefore, it is easy for the software to recognize which key is pressed. More companies are starting to go to voice recognition software instead of keyboard because technology is becoming more accessible.
The advantages of the interactive voice response system are mainly dealing with cost savings. The caller may be directed to a certain need without having to care for hiring and paying a reception or telephone operator - or at least not so much. Even so, paying tens of thousands of dollars per system is cheaper than constantly paying someone who does the same job year after year. Systems are also increasingly intuitive and are still able to direct callers to areas of interest without requiring the prescribed calling answers.
There are some disadvantages of the interactive voice of responsenetic NSE systems. Many of them hateTalking to computers via an automated system. They would rather talk to "real people". Others may have problems with speaking that make voice recognition software to understand what they are saying.
For those who do not like negotiations with the interactive voice response system, there are several different options. Usually, the "0" press is attached to the live operator. Sometimes, in voice recognition systems, the "representative" system also says an automated system. Although these strategies will not work all the time, they work in a large number of cases. However, be aware that just because you are connected with a live person does not necessarily mean that your problem will be solved faster.