What is predictive dialing?

predictive dialing uses a computer system that automatically dials phone numbers, and then transmits calls available to operators or agents in the caller when the calls are connected. The most common use of predictive dialing is in call centers that make a large number of calls, such as those operated by telemarketing companies. Predictive dialing was introduced to increase the effectiveness of callers. Before developing most centers, the devices used devices known as Autodialers, which were only computers equipped with telephone boards that could dial a number without having to manually enter the keyboard manually. If the call does not adhere, it is met with a busy signal or recorder or reaches a fax machine, the predictive dialer immediately terminates the call. Only the call that corresponds to the hedgence is subjected to the operator. Therefore productivity increases because callers do not have to listen to unanswered calls or wait forSomeone will pick up.

predictive dialing is thus named because it predicts when the caller will be available to accept a new call and dial a call in advance. When a person responds to the phone, predictive dialing gives a call to the agent, although sometimes there is a short delay, because predictive dialing tries to determine whether the person's voice is a record, in which case the call is terminated. The system basically predicts how many answers answered will be answered and how many callers will have free of charge. The aim of using predictive dialing is to prevent agents from the caller of the sitting inactivity.

These predictions are based on statistics collected by a predictive dialer when it monitors calls like what perenders of calls are answered. Predictive dialer then places a number of calls on the basis of a predetermined parameter, such as the ratio of available telephone lines to the rangeto the operators. Because these numbers are constantly changing, computer algorithms incorporated into a predictive dialer will increase or reduce the number of calls, as the ratio moves. Predictive dialing systems are assessed according to how well they prevent the callers in -active and how well they avoid quiet calls - calls where a living person responds to the call, but there is no agent to take over it, and the predictive dialer will end the call.