How Do I Provide Excellent Customer Service?

High-quality service refers to the provision of services that can meet the reasonable needs and regular expectations of the service object and ensure a certain degree of satisfaction under the premise of conforming to general standards such as industry standards or department regulations. It is based on the interests of consumers, customer service, and the masses to improve service concepts, improve service quality, and standardize service operations.

Quality service

Excellent service, referred to as excellent service. ^[1]

Quality services can be further subdivided into satisfaction services, comfort services, and comfort services from low to high according to the differences in service experience and requirements. Different levels of services have different requirements for services. The taxonomy was clearly classified and defined by Gu Zhengyi as early as 2005.

1. Satisfaction service

Generally, it is required to be able to meet the requirements of the service object, and the basic requirements of the service object are basically met, and no new negative emotions are generated or added;

2. Comfort service

On the basis of meeting the requirements of the client, the service is improved from various aspects to minimize the negative emotions of the client and obtain certain praise from the client as the basic requirements;

3. Pleasant service

From the perspective of service objects and interests, it not only meets the customer's service needs, but also considers the current and future needs that the customer has not considered in a thoughtful manner, and provides corresponding services in a predictable manner. It is required to win the trust, loyalty and high evaluation of clients.

The object-oriented services provided by the service provider, including consumers, users, patients, clerks, applicants, etc., can be service objects as long as they can accept, prepare to accept, are accepting, and have already accepted the services from the provider. The direct service objects can be natural and legal persons, or physical or virtual materials, copyrights, technologies, achievements, works, etc. that are owned and administered by natural or legal persons.