What are slim services?
The term Lean Services refers to the application of ideas for the production of lean production industries. In relation to lean production, lean services focus on waste removal and improving work processes. The service industry, where the Lean model was applied, includes, inter alia, information technology (IT), accounting, insurance and aerospace industry. While Lean Strategy is often successful in increasing profits in services, it has also been criticized for reducing flexibility and creating problems in some industries. In the TPS, the powerful powerful performance of Toyota Taiichi Ohno outlined seven factors of waste that could be improved by management to increase the profit of the company. The original seven waste has been redefined to include service factors such as customer delay, duplication of data entry, inventory errors, communication errors, and lack of professionalism in customer interactions. Lean Services seeks to reduce or eliminate these waste. In addition to eliminationADU supports Lean Services employees to constantly look for ways to innovate and improve value. The Kaizen® philosophy prefers an organic approach from bottom to top above the change from top to bottom. Improvement in Kaizen® comes from continuous, smaller ideas generated by employees rather than occasional sweeping changes generated by research and development department.
The application of the principles of lean production to the service industry was in some cases controversial, because these two types of businesses are so different in the insertion. The service industry, unlike the processing industry, usually produces intangible products through activities in which the consumer is partially involved. In streamlining service infrastructure infrastructure, which reduces waste, the company risks the risk of reducing its own ability to serve customers immediately or respond to external changes.
Example of disadvantagesY Lean Services appeared in February 2007, when commercial airline Jetblue Airways Inc. has encountered a massive delay and cancellation of flights as a result of a storm in the Eastern US Jetblue lean strategy has already reduced the number of flights and also available communication infrastructure. Normally, such cuts would eliminate waste, but in this particular case, Lean's strategy failed because the air service faced unpredictable events. Unlike the relatively standardized and predictable production lines of production, the service industry often has to quickly adapt to changpodmins for the merger of customers.