What Is a Bank Front Office?

Bank tellers generally refer to bank employees who directly contact customers at the counters of bank branches. Bank tellers work at the forefront. This is because the first type of person a customer enters into a bank is a teller. They are responsible for detecting and stopping wrong transactions to avoid losses for the bank.

Bank teller

Bank tellers generally refer to bank employees who directly contact customers at the counters of bank branches. Bank tellers work at the forefront. This is because the first type of person a customer enters into a bank is a teller. They are responsible for detecting and stopping wrong transactions to avoid losses for the bank.

This position generally requires employees to be cordial and sincere to customers, to provide customers with banking services and information about their accounts. ^[1]

Summary of duties

The front desk teller is responsible for directly facing the customer

Usually includes:

Deposit / Cash

Work is usually in a bank branch. Cash tellers are often located in safety glass windows and are responsible for personal or cashier operations in business; cash tellers are in open areas within bank outlets, such as for public tellers.

Not all tellers around the world have a window separated from customers, such as Australia.

(I) Employees implement rules and regulations, and there is a risk of blind spots

(1) Formulate a new type of bank teller management system. The so-called new bank teller system refers to the establishment of a highly electronic bank counter business. Front desk staff breaks the division of labor between counter groups, and a single teller comprehensively handles accounting, cashier, savings, credit card and other businesses. Supervising and internal bank clearing business. This new type of bank teller system has the advantages of intuitive operation, fast processing of business, clear management responsibilities, and optimization of labor mix. It is a simple, fast, and efficient labor mix.

(2) Establish a perfect teller supervision system. In terms of classification, tellers can be roughly divided into integrated counters at the counter, supervisors during the event, financial consultants at the lobby, and tellers at the back office. These four types of tellers have different equipment configurations, business scope, and operating requirements, but they complement each other.

For example, the business scope of the integrated counter teller should include all savings, credit card business, cashier collection business, and cashier payment review business, public account pick-up, inspection, bookkeeping, storage, use of various cards, and other accounting business. The back-end teller is a comprehensive teller at the front desk who handles joint bank, use and management of seals, electronic exchange, bill exchange, printing, and bookkeeping services, storage of various cards, use and management of seals, and electronic exchange. , Bill exchange, fund clearing, organization of business accounting and business training, responsible for various accounting settlement consulting and inspection supervision, responsible for the analysis and feedback of accounting information and other comprehensive work. Their work is not only different from but also serves the integrated counters of the counters. They not only handle the specific clearing business, but also manage and supervise the business field. ^[2]