What Is a Hotel Back Office?

Hotel management system refers to a software or platform that can improve the efficiency of hotel management. Generally, it includes front desk reception, front desk cashier, guest housekeeper, sales POS, catering management, entertainment management, public relations sales, financial inquiry, telephone billing, system maintenance, Functional modules for manager inquiries and engineering maintenance.

Hotel Management System

Hotel management system is a software or platform that can improve the efficiency of hotel management.

(1) Completely open resources: All the resources and functions of the system are managed by the user, and the permissions are controlled to the buttons. For different users, different interfaces are assembled and different functions are assigned. Do not worry about adding permissions to the buttons.

(2) The system highlights information processing that influences marketing, such as marketing, booking, housing, and house prices. The house price code can be set by year, quarter, month, week, and day.

(3) Strengthen the integrity, longevity and operability of information centered on customers. Profile-centric users

There are C / S, B / S architecture, two kinds. The full name of the B / S architecture is Browser / Server, which is the browser / server structure.

The product of B / S architecture is to put the server on the Internet, and users use the system by browsing the web. All the data of the hotel selected B / S structure, including the guest room opening information, hotel financial data, etc., will be saved through the Internet server.

If the server is attacked, the data is at risk. Just like the hotel management system used by the hotel in the "opening information leak" incident, it is a B / S architecture product.

The C / S architecture is the Client / Server structure. The hotel installs the server locally, and other machines connect to the server in the form of client installation to achieve data synchronization. The C / S-based hotel management software is more complete and rich in functions, more secure in data security, and faster in response.

Hotel management system improves efficiency

1. Fast and simple operation: The interface is intuitive, and the operation is simple and bright. It takes only three minutes to quickly open the room;

2. Night audit function: The report generated by the system's night audit is complete, providing decision-making data for management and completely ending the history of manual reports;

3. Powerful classification statistics: The system can be classified according to various conditions, so that the sales department and management can always know the occupancy of repeat customers and agreed units.

4. Consumption rankings; single-stay rankings and guest-stay rankings show returning guest occupancy status, and guests can be offered certain discounts according to specific circumstances, or gift cards or discount cards can be given to encourage guests to spend

5. Detailed room status information: There are up to 8 room statuses, all of which have icons corresponding to provide detailed and clear room information for relevant departments;

Hotel management system improves efficiency

1. Reservation control: The perfect individual and group booking function can prevent the situation that a room cannot be rented out or the room is rebooked. It can provide accurate and up-to-date room use and reservation at any time, thereby improving the room rental rate;

2. Automatic statistics of operating income: the summary table of income, so that hotel management knows clearly the changes in customer sources and income structure in each period, and timely adjusts business methods and strategies;

3. Telephone control: automatic telephone billing and telephone switch control, which can prevent running charges and missed charges, and prevent the waiter from making private calls;

Hotel management system strengthens management

1. Authorization control: strict control of house prices, different house prices must have different discount authorizations, and house price discount authorizations; and can be monitored and checked in the form of reports;

2. Management of the cash register: The cash register can only be written off in red. It cannot modify the current record, which is in line with financial practices.

3. Management of computer permissions: Each function has strict permission controls to ensure that various types of data are not viewed and operated by people who do not have the right to ask questions.