What is a telephone survey?
Telephone survey is a method of getting information. This can be done for several reasons, such as the assessment of attitudes towards a political candidate or questioning to the level of satisfaction between a particular group of consumers. This type of questionnaire can be performed through a live interaction or can be done through an automated process.
Surveys are tools for collecting information. There are many ways to surveys. One of them is contacting people by phone. Before conducting a telephone survey, a list of questions should be carefully assembled. The way the questions are formulated can have a significant impact on the results, so it is important that this aspect of the task is devoted. Once it is done, the individuals must be contacted to collect their answers. People who are questioned are commonly referred to as a sample.
The reason why the survey conducted is selected. For example, if the purpose of a telephone survey of POSObit customer satisfaction with a particular product, the sample must be limited to people who have used or purchased the product. However, if the purpose of a telephone survey is to assess how many individuals in a particular geographical area are known to the product, then telephone calls should be listed to people in this area.
Contact information for individuals who will be called can collect several ways. In case of a customer satisfaction survey, telephone numbers can be obtained from product registration cards or extended warranty files. In the case of a product of the acquaintance of the product, phone numbers can be randomly selected or can be purchased from parties that sell lists containing this type of information.
The task can be carried out individuals who contact the sample and ask questions directly. The advantage of this type of telephone survey is that people can be more likely to participate inBecause they do not seem to seem rough suspension. In some cases, individuals are exposed to an automated telephone survey. This method has the advantage that people feel more comfortable to provide honest answers because they interact with the machine. Overall, whether live or automated, there is a common disadvantage of conducting telephone survey. People often feel intervened because they did not know that their phone numbers would be distributed and used for this purpose.