What is the connection between employees' satisfaction and customer satisfaction?

Many scientists have found a direct connection between employees' satisfaction and customer satisfaction. The reason is that satisfied employees usually have more energy and feel more motivated to perform their work correctly. When they feel as if they are an important part of the company's success, employees often consider more important to help determine customer loyalty. Likewise, employees are usually more interested in maintaining work when they feel satisfied at work and well compensated. As a result, they then decide to please customers and help the company succeed.

The relationship between employees' satisfaction and customer satisfaction is often obvious in terms of customer service. When an employee is dissatisfied with his work, she may seem tired and even impartial helps the company's customers. His lack of motivation can be clear to the customer who could feel as if he had to work hard to get help from Emlethee. In addition to some dissatisfied to confuseTnanci can only make minimal efforts, even speak or behave roughly, which in turn reflects into unfortunate customers.

When employees have a job they enjoy, they often feel more determined to do the best. Because they work on perfection, they often produce the best products and provide the best services for customers. Customers are likely to feel the most satisfied when the quality of products and services is first -class. As a result, it is more likely that they will remain customers of the company.

Sometimes employees feel as if their opinions do not count, and this makes them feel unhappy. When employees feel that their opinions are appreciated, on the other hand, they can make more effort to design ways to improve products and services, which can lead to greater customer satisfaction. Although their suggestions are not implemented only when inThey believe that their opinions can get employees to feel as if they are part of society, which could, in turn, encourage them to make further efforts into a good functioning.

wages and benefits also take into account the connection between employees' satisfaction and customer satisfaction. When an employee feels that he is well compensated for his work and has an attractive package of benefits, he often feels motivated to work hard to maintain his work. This is often reflected in paying more attention to customers and providing quality products and services. Hard work and effort is usually reflected in happier customers.