How Do I Become a Service Advisor?
Automotive service consultants in practice (Zhongrui Huaqi education automotive technical service marketing series of teaching materials for the 21st century outstanding automotive applied personnel training special teaching materials general higher vocational education planning teaching materials)
Car service consultants in action
- Automotive service consultants in practice (Zhongrui Huaqi education automotive technical service marketing series of teaching materials for the 21st century outstanding automotive applied personnel training special teaching materials general higher vocational education planning teaching materials)
- This learning area is the 12th learning area among 12 learning areas of automotive technical service and marketing majors launched by Zhongrui Huaqi Education in higher vocational colleges. It is the core teaching material for cultivating automotive service consultant positions. Through the study in this field, students can master the service reception process and work content of service consultants, understand the entire after-sales service work, and work content of related positions that have a job connection with service consultant positions, etc., and lay a solid foundation for future work in automotive companies.
"Car service consultants in action (Zhongrui Huaqi Education Automobile Technical Service Marketing Specialist series of teaching materials for the 21st century outstanding automotive application-oriented talents training special teaching materials for general vocational education planning)" (author Liu Yun, Li Haiyan) a total of 6 learning situations, 14 A total of 48 lessons. Contents include: service consultant job recognition, appointment service, vehicle reception, workshop repair quality inspection, vehicle delivery, service tracking, etc.
This learning area systematically explains the service consultant reception process. It introduces the service consultant reception process in a contextual and task-based teaching method. It also introduces other jobs in the after-sales service department that have a connection with the service consultant. The content is introduced accordingly. Guide students to think through learning goals and situational introduction, and then complete the learning of the whole situation through the tasks assigned in the learning situation.
- Preface (1)
Preface (2)
Foreword Learning scenario 1 Service consultant job recognition task 1 Know the organizational structure and after-sales service process of the auto dealer's after-sales service knowledge preparation group exercise task 2 Know the service consultant's work content and quality requirements Knowledge preparation group exercise study scenario 2 Appoint service task 1 Complete the phone appointment service knowledge preparation group exercise task 2 Complete the appointment service overall process knowledge preparation group exercise study scenario 3 Vehicle reception task 1 Maintenance service vehicle reception knowledge preparation group exercise task 2 Failure service vehicle reception knowledge preparation group exercise task 3 Reception knowledge preparation team drill learning situation for accident business vehicles 4 Workshop repair quality inspection task 1 Complete vehicle dispatch and control knowledge knowledge drill group drill task 2 Pre-check parts knowledge preparation team drill task 3 Complete vehicle quality inspection knowledge preparation team drill Study scenario 5 Vehicle delivery task 1 Complete vehicle settlement knowledge preparation group exercise task 2 Complete vehicle delivery knowledge preparation group exercise study scenario 6 Service tracking task 1 Complete returning knowledge preparation group exercise task 2 after delivery Completion of new vehicle delivery work knowledge preparation group drills