What is the communication dispatcher doing?

The communication dispatcher works in a demanding and rapidly developing field, which includes the processing of a wide range of telephone calls from people looking for help to the police, firefighting crews or other public service workers. This includes both emergency and non -certificate situations. The road dispatcher can work for one police department or fire brigade or may be responsible for more public security agencies.

The urgency requires that the dispatchers of communication quickly think about their feet. Part of the role of the communication dispatcher is to quickly assess the call and determine whether to send emergency crews. Emergency crews are usually sent to various incidents such as fires, crimes or traffic accidents.

The ability to accurately assess the situation and prescribe the best procedure can save lives. It is also important that resources and time do not waste crews to situations that are not real emergencies. Sometimes people will call about problems outside the extent of whatIt is solved by emergency agencies. If this happens, the call must be terminated tactfully and immediately so that the emergency telephone lines are not tied. This requires completion and successful completion of the CPR course. Dispatchers often have to provide CPR instructions to callers who report medical emergency rooms.

Usually the dispatchers of communication spent most of the time by phone. For this reason, it must be able to handle a more line telephone system, must speak clearly and must have excellent hearing skills. It must also be able to give accurate information from the caller to emergency crews that respond to the incident. Obviously, we make mistakes with this can waste time or worsen volatile situations.

silic skills are also important for work. Communication dispatchers are often asked to write, prepare and report reports. Communication dispatchers usually record most of theseInformation about the computer when talking to callers over the phone.

In general, the best dispatchers have a strong desire to serve the public and help others. Calling caught in the middle of the crisis can become extremely rough or emotional. The reward for being a communication dispatcher comes from helping others through a crisis or helping the police to find criminals or, for example, stolen property.