What does Deskside support do?
Deskside Support is a level of support in information technology (IT) concerning the repair of stationary and mobile computers such as desktop computers and laptops, along with devices - for example, personal data assistant (PDA) - which connect to the computer. Unlike other IT support levels, deskside support usually comes to the customer to help repair the computer. If physical repairs are needed - for example, hardware repair or software configuration - then this team of support teams is usually called. New users may have trouble running your computer and the deskside team is responsible for any installation and starting procedures. When users, usually business users, move their computer workstations, the Deskside team helps with the move and helps to ensure that all affected computers work. While the table support can do this with small problems, it usually does not lead to the main problems, especially if the hardware is defective. In view of this will be a member of the team team teamUsually to go to a house or user of a user to see the computer in person.
If a computer has damage to physical hardware that can be repaired, such as soldering parts back together or replacement of broken parts with new parts, then deskside support usually performs repairs. Problems with software configurations such as software that refuses to install or do not work properly can also be normally repaired by the deskside team. While the deskside team can be able to help, if the problem includes a network, it is usually left to a network support team.
The new user may have trouble starting their computer, especially if the user needs to make advanced installations. Whether for business or home users, the deskside support will configure the computer to start. Training is usually not the work of the deskside team, but a team member can show the user how to fix any problem, especiallyIf the user asks.
Business users may need to move their computer workstations if they change the location, and this step may require advanced hardware and software installations. To help with movement, Deskside support will install so that the company can start, usually within hours or days. Depending on the IT team, deskside support - or may not be - be able to set networks or servers for users.