What Are the Best Tips for Work Order Tracking?

Task Tracking System ^[1] (Issue Tracking System) is software specially used to record, track and manage various problems. Also Issue Tracker, Problems Tracker, trouble ticket system, incident ticket system, etc.

Task tracking system

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Work task tracking system ^[1]

"URTracker Transaction Tracking System" is a universal issue tracking software. It is used to help enterprises and teams to establish various types of problem processing processes, manage all problems and track and record the processing of these problems, and at the same time provide users with a working platform for allocating, transferring, and cooperating in processing problems. It also has a built-in knowledge base function, which is convenient for users to convert valuable information in the problem, accumulate and share various knowledge.

The task tracking system appeared in the 1980s and was originally used by companies to track and manage customer complaints. Later, with the development of technology, its application scope gradually expanded to many aspects such as IT service management, product development process management, daily tasks and transaction management. It has become a very important basic production tool for western technology companies, and has made important contributions to the development of western technology industries.

Enterprises, especially product development, production, and service types, often produce a variety of problems. Such as: defects, bugs, and requirements of software and hardware products;

Various technical problems encountered in product development;

Inquiries, suggestions, complaints, service requests from customers;

Business interactions between departments and work task interactions within departments;

Incident, problem, change management in IT operation and maintenance;

Various complicated daily affairs

Whether these problems can be solved in a timely and effective manner directly determines whether the enterprise can provide customers with high-quality products and services, and determines whether the enterprise can survive and be in an advantageous position in the competition.