How Do I Become an Administrative Assistant/Receptionist?

Administrative management training refers to training institutions or internal organizations of organizations designed for administrative directors, administrative managers, secretary of the board of directors or general manager, staff of administrative departments, assistants of department managers, other administrative personnel, their administrative management skills, writing of administrative documents, Training activities such as administrative business etiquette, conference affairs organization, and administrative planning. The purpose is to improve professional ability and become a powerful assistant for the boss in the work. It is designed to help the boss to improve work efficiency and quality, maintain business image, achieve greater career success, become the "housekeeper" of the boss, and do well in the office. The right arm and staff assistants of the leadership, staff and assistant.

Administrative training

This entry lacks an information bar . Supplementing related content makes the entry more complete and can be quickly upgraded. Hurry up!

With the continuous improvement of the level of enterprise management, the professional quality of administrative management is also getting higher and higher. They often encounter the following problems in their work. They are not clear about the value of administrative management in the enterprise and their job responsibilities and role positioning. Or don't know how to manage the team. Such issues are faced by every administrative manager. How to grasp the correct thinking and direction, find the most appropriate method, quickly improve their professional quality, effectively control administrative costs, and better achieve the purpose of enterprise management.

Administrative director, administrative manager, office director, chairman secretary, general manager secretary, administrative assistant, executive director and other administrative personnel.

According to the main points of administrative training and the different emphasis of administrative functions, administrative training can be divided into the following 4 aspects:

1. Clerical writing training: such as PPT, WORD, excel document training; various business documents, clerical writing, pyramid writing principles

1. Class

1. Teacher Dunping: the chief consultant of the Secretary Association and the most-loved senior trainer, the special lecturer of Foxconn's "General Management Course" and "Human Resources Series Course". Experience and style: 8 years of full-time teachers, 2 years of consultants, 10 years of corporate administrative secretary management experience, has gone through many industries. Based on many years of teaching experience, through continuous training, practice and thinking of corporate administrative and management personnel, especially interaction with trainees, continuous improvement and improvement in exploration, gradually forming the most attractive case in the classroom is its typical case analysis The interactive training, combined with insights, sublimation and sublimation, and practical operation exercises combined with the training form, make students with a certain management experience have a sudden and cheerful and refreshing feeling. The training style is easy to explain, organized, the classroom atmosphere is relaxed, and the combat is strong. Main courses: "Business Administration Courses" "Professionalization-The Golden Key to Achievement of a Career Secretary" "Human Resource Management Practice Courses ..." "Business Document Collaboration" "Staff Conflict Management and Stress Relief" "Internal Trainer Training" And Training System Establishment "" Nine Types of Personality and Management "" Excellent Employee Mentality and Team Building "

What is administrative management?

Orientation of administration

Confused about administration?

---- Miscellaneous, annoying, trivial, well done, everyone doesn't feel, not well done, everyone can see

Definition of Administrative Management and Triple Realm

Second, how to make the Ministry of Administration work colorful-the first keyword: stability

1.Each contact point is a platinum point

2. Service concept of administrative management-courteous and enthusiastic, rational service

3. 5 steps of job analysis

Analysis and Best Practices of Letter Management

Health management work analysis and best practices

Analysis and best practices of canteen management

Driver reception analysis and best practices

Security Management Work Analysis and Best Practices

Analysis and best practice of supervision and supervision

Internal service quality and service profit chain

Eight elements of administrative team building

Five stages of administrative team building

Case Discussion: How to Make the Ministry of Administration Win

How to Become a Powerful Steward of the Boss ---- The Second Key Word: High Efficiency

1. Five aspects to build an efficient administrative team

2. Budget management

3. Construction of administrative procurement system and strategic procurement

4. Create an efficient administrative organization

Case discussion: How to build an efficient administrative team?

Fourth, become the boss's left and right hands and glasses-the third keyword: auxiliary

1. Travel management

2. Conference management

Classification of conference affairs-organizational ideas Organization stage: preparation before the meeting, assistance during the meeting, finishing after the meeting How to organize a meeting and how to avoid getting busy in the meeting?

3. Time management

Four-quadrant rule for time management

Three important steps in time management

Four murderers of murder time

4. Reception management

Three core elements of business etiquette: business reception

Dress, appearance, language of administrative staff

Executive reception arrangements and a la carte

Seamless connection for executive reception

Case discussion: How to receive customers from the inspection company?

V. Administrative management is a professional job that requires its own methods, tools and skills

1. Three elements of good office work: brain, mouth, and leg;

2. Administrative management is to manage people (including themselves), affairs, and time

Sixth, the high performance model --- the fourth keyword: managing people

1. Willingness-what is a professional mentality?

Case study: Noda Shengzi, the pursuit of excellence, success naturally follows

2. Duties

Lawrence's Law in Career

Role at work and the ARCPI model

How administrative personnel deal with other department personnel

How do administrative personnel deal with superiors-managers and information

How do administrative staff deal with subordinates-the three elements of subordinates' sense of achievement

3. Capabilities-Three Ways to Improve Capabilities

Case discussion: Executive career success

Competence and quality of administrative personnel

1. Basic concepts of competency model and characteristics of competency model of administrative personnel

Competence development path and position map of administrative staff

Development of administrative personnel competence

Case Study: Quality Model of Executive Competence

Competence Model of the President and Secretary

Competency model of archivists

2.Building the communication skills of administrative staff ---- essential skills for administrative staff

Communication model

Verbal and Nonverbal Communication

Four steps to successful communication

Three rules of communication

How to assign tasks, criticize and praise subordinates

Case study: How to criticize driver Wang Ji 3. Official document writing

Document writing skills-5 key steps in document writing

Pyramid Writing Principles --- The Best Writing Rules for Official Documents

Hands-on Exercise: Mid-year Summary

4.PPT writing rules and techniques

The key rule of appeal of PPT --- great ideas and advertising expressions

The 3R principle of PPT

Practical Case: 8 Steps to Create a World-Class PPT Speech

5. Administrative staff's problem-solving capacity building ---- a breakthrough in rational thinking for administrative staff

Define the problem-the starting point for success

Breaking down the problema breakthrough in rational thinking

Priority --- action guide

Analyze issues-specific guidelines

Critical analysis --- specific analysis of specific issues

Inductive suggestions --- solution summary

Communication-throughout

Case study: Company's 10th anniversary celebration

6. Performance management capacity building of administrative staff --- the core work of administrative staff

One of the core elements of performance management success

Two core elements of successful performance management-two hardworking people (supervisor and human resources performance manager)

Two tools for the construction of performance management index database of performance management executives --- balance score card and CQQT model

Performance coaching and inspection plan

Performance appraisal

Performance feedback interviews and improvement plans

Case study: How to evaluate the company secretary

7. Administrative management system capacity building-core skills that administrative personnel must master

Formulation of the system-7 elements of the formulation of the system

Management of Institutions --- Fotan Effect and Window Breaking Theory

Case study: how to draw up a management system

8. Capacity building of administrative personnel process management ---- essential skills for administrative personnel

The value of the process

Specification and standard format of the process

Three key success factors of the process

Case Study: Conference Management Process

9.Construction of code of conduct

Case Study: Code of Conduct for a Power Company

Information collection and file management

1. Six basic requirements and three know-how for information collection

2. Verification and transmission of information

3. Storage and confidentiality of information

4. Document classification and storage specifications

5. Document review and packing work specifications

6. Document destruction and confidentiality