What factors affect the customer of the airline?

Airlines customer satisfaction is influenced by many factors, but in its root this type of customer satisfaction does not differ from the satisfaction of any other business. Airlines are problematic in terms of many regulations and provide a service that is very complex, so not all the factors that affect customers' satisfaction are fully in the control of the airline. Therefore, many airlines try to create a difference by providing exceptional customer service and comfort and through high quality presentation. The perception of the customer, whom to blame for problems, when flying is usually not informed by understanding the aerospace industry and the main factor that affects the satisfaction of airlines customers is how artistically deals with customer problems and in most cases is most affected. Traveling is stressful and the problem with customer service can lead a very poor assessment of customer satisfactionTrimming, although the trip itself is comfortable and without delay. Reducing flight services can also negatively affect the evaluation of the satisfaction of airline customers, but the problem with these services is primarily that people's expectations are not met. When the item is previously included, the customer's satisfaction usually decreases, although the price of the total service also falls.

Airlines customer satisfaction is also influenced by factors outside the control of the airline. Safety regulations, weather delay and many other problems can affect customer satisfaction. Traveling, which is delayed, regardless of the cause, usually reduces overall satisfaction and blame is placed on an airline rather than a real cause. In most cases, the airline consider security and legality more important than customer satisfaction.

Three -threshing structure of the aircraft can affectletsCustomers for airlines, because most of the time the passengers spend flying is in the seat. The path on the feet and the comfort of seats is not always the main considerations for passengers, but most people feel less stressed when flying comfortable. Stress can be reduced by flight services such as movies, but very few services can replace physical discomfort when flying.

Sometimes it is difficult to measure real customer satisfaction for airlines in a way that is objective. Many travelers complain about flying, but most passengers would still choose an air journey through other forms of transport. Although satisfaction changes from year to year, it does not always reflect changes in service, as it could in other industries. Although flying is a business, the safety of all passengers is more important than the individual comfort of each traveler. Sometimes airlines have to endanger the comfort and satisfaction of passengers to remain operational.