What is the overall quality management?
Total quality management (TQM) is a philosophy of management that seeks to run the entire organization. Usually it requires every person in the organization to focus on the customer and the service or product that the customer receives. Therefore, overall quality management is usually integrated into all elements of the company and requires complete support for management and employees to be successful. Improving quality usually leads to a change in how employees are trained and how they produce their products or provide their services. In order for any change to be effective, it usually requires overall support for workers, which can lead to an improvement in organizational culture. Organizational culture consists of the attitude and beliefs of workers throughout the society.
While many managers can believe that their organization culture is positive, negative subcultures can prevent positive results. Negative thinking is often the result of fear. Therefore, organizational leaders must usually solve problems that have an impact on these subcultures and motivationT workers to accept new procedures. This usually means eliminating concerns that may exist within the workforce. Once workers are willing to fully support the organization, it is possible to implement overall quality management procedures and improve customer satisfaction.
Mission and Vision of Organization usually controls the operation of business in overall quality management. Operation is a process that is created on the basis of data collection that requires consistent monitoring to identify problems and constantly make changes. Usually, changes can only be made when they support the facts and have to work on the support plan of the company. The operating plan must usually be celebrated with the need for the customer.
In overall quality management, employees become part of teams to complete the mission. Each team member is agreed in the organization because the team's actionhas the ability to lead to the success or failure of the whole society. Teams usually require strong leaders who effectively communicate with other workers so that all employees understand the process that are part of. The leaders usually train, inspire pride in employees and build confidence among workers to help the company's success and provide better customer services.
overall quality management also requires a rapid response time in relation to consumer need. Managers not only focus on how their society works, but also on the characteristics of other companies in the field that results in superiority. One of these qualities is often an abilsion to immediately deal with the customer's concerns and produce the product if necessary without extensive waiting time. When customers are obliged to wait for a product or service, they often turn to a competitive company for faster results. As a result, the overall quality management calls on workers, managers and leaders to develop an operationalMethods concerning the response time that focuses on customer satisfaction.